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            Business ProfileNew Remotes Inc

            TV Parts

            Current Alerts For This Business

            Alert:
            BBB files indicate that the business has a pattern of complaints concerning delivery and product issues. Specifically, consumers allege that they order a specific remote for their TV but receive a generic universal remote instead.

            In June of 2024, BBB contacted New Remotes, Inc requesting information as to why the business believes the customers are filing the complaints and what actions the business has taken to help eliminate the causes of complaints. As of this date the business has not replied to this request.

            Contact Information

            12914 Dupont Cir

            Tampa, FL 33626-3009

            Get Directions
            Visit Website
            (813) 320-0444

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            12914 Dupont Cir, Tampa, FL 33626-3009
            BBB File Opened:
            7/16/2004
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            1/1/1987
            Type of Entity:
            Corporation
            Alternate Business Name
            • NRI
            • Mr Remote
            • Electronic Adventure
            • Command In Hand, Inc.
            • NOSO Control, LLC.
            • North Of 7.5, LLC.
            • Remote Hound
            Contact Information

            Principal

            • Mr. Michael Monsky, President

            Customer Contact

            • Mr. Michael Monsky, President
            • Mr. Charlie Waters
            Additional Contact Information

            Fax Numbers

            • (813) 925-8776
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered TV remote they charge my credit card send notice that remote would be delivered by *** and no remote package have arrived, plus calling and online with this company can't be **********: 27-Sep-2024 INVOICE: ******* ORDER: ******
            Read More
            Read 14 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Frank K

            11/24/2024

            shipped wrong remotes, cannot get response no email listed or phone number had to spend time searching. Do not order from them

            New Remotes Inc Response

            11/26/2024

            We are happy to help you as soon as possible.  Our webpage has a contact us link along with our phone number.  We are happy to assist you and resolve any issues you are experiencing. You may also reply to your order confirmation or tracking email to connect with us and communicate via email.

             

            Thank you and we look forward to serving you.

            Read 11 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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