Business ProfileforRenewal By Andersen Of Florida

My wife and I purchased a replacement window set from *** on March 4. The only thing they are good at, in my opinion, is salesmanship. The product quality is not what they advertise and the customer service is horrible. When we placed our order we were told how the composite frame was "indestructible." However, when the wind showed up for installation nearly three months later, the frame of the window was cracked. So much for indestructible. A new window was then ordered to replace this cracked one.I received a call from *** to schedule the installation of the replacement window and to remove the window with the cracked frame; this installation was to occur on July 15. My wife and I were in ** on July 15 so we had to hire a person to meet the *** installers. The installers never showed; instead, we were told that *** had ordered the wrong replacement window! So, not only did *** mess up again, but in addition we had to incur the cost to pay a person to be present for the installation, which turned out to be a waste of money.Supposedly yet another replacement frame/window was ordered but we cannot get any confirmation or estimated delivery date. For all we know, *** has decided to let us be stuck with the cracked frame. We are now six months into this and completely in the dark. I emailed the salesman about this but he will not respond. I have called to get the email address of the president of the *** division of Andersen Windows (*********************), but no one will give it to me. I have reached out to get the email address of the *** (***********************) of *** of Florida, but again, the employees act as a buffer and refuse to let me contact him.So we are left with a broken frame and cannot communicate with anyone, because (a) our salesman, who was so happy to take the initial order, won't respond, and (b) the leadership of the companies will no let me correspond.I was going to buy a set of replacement windows in another bedroom, but no longer

I am very sorry for the issues you and your wife have faced with your recent window purchase from Renewal by Andersen. Your experience is certainly not reflective of the high standards we strive to uphold.

We deeply regret the communication gaps and the frustration they have caused you. We've brought this matter to the attention of both our sales and scheduling teams to ensure such problems are avoided in the future. The extended delays you've encountered are unacceptable. We appreciate the patience you've shown as each custom-made item is crafted, but the repeated reorders have undoubtedly prolonged this process unreasonably. For that, I sincerely apologize.

*****, the head of our ******************** is personally overseeing your situation. As he mentioned during your recent discussion, the reordered window is scheduled to ship on August 9th, and we expect it to arrive at our ************ location by August 14th. ***** will continue to keep you updated on the status of your order and ensure that the installation is completed promptly once it arrives.

We are committed to resolving this issue to your satisfaction. We will keep you updated on the progress of your reorder and work to ensure a smooth and timely installation.

Thank you for your patience and understanding