Business ProfileforBert Norman's Plumbing, Inc.

On 11/12/2020 I hired ) to replace a garbage disposal, technician came, replaced disposal with a new one and all was good. 15 months later I noticed water in the bottom of my cabinetry and a bolt lying there in the water. Upon further inspection I noticed that the garbage disposal was loose and the water was dripping from that. I contacted  and they came out on 3/16/22 to repair the problem. The technician that came out stated clearly that the job was done improperly on 11/12/2020 and that was why it was leaking and falling off. After much back and forth I convinced *** to complete the repair at no cost to me. I did not ask for damages to paid to me for my waterlogged cabinetry. 15 months after that repair my disposal stopped working completely. I contacted again, they sent a technician out on 7/3/23. I informed the technician to just replace the unit and that he should not spend a lot of time diagnosing the problem. After a couple minutes looking he stated that it did not need to be replaced and that he wanted to save me money. He claimed it was a simple reset button and needed the gears turned manually. It began working for him after that. I paid **** for the service call and he left. 4 days later I turned the disposal on to grind some food waste and it did not work again. I had not used it at all since he was there 4 days prior. So the first attempt to use it after having it "repaired" the device failed. I contacted *** on 7/8/23 to report the failure, a service call was scheduled for 7/10/23 and I told the office manager that I would like to get the unit replaced this time and that I think it is fair to get that done with a **** discount since I had already paid that for a failed repair the same week. The company refused to honor my request and demanded more money for their failures. Now a new company will complete the work that should have been done on 7/3/23 if it wasn't misdiagnosed, wasting my time and money.