Customer ReviewsforThe Home Depot

It will be Lowes from now on. Here is my experience: ************************************************

I purchased a ** Profile from Home Depot in March of 2024. 5 Days after it arrived at my home, it broke down. I called to get a refund and return it, they refused, saying I only had 3 days to return! I have been having nothing but problems with this unit ever since. ** has sent service out to repair. I am on my 4th time of this unit breaking down on me. ** refuses to replace and or refund my money. On a almost $******* buy, you would think that a customer would have more then 3 days to return an appliance that is faulty. Now I have to deal with *** which isn't pleasant. Both companies do not care about the consumer. I feel robbed and raped of my ******* from both companies. I have been unable to use this unit for almost 3 weeks now. waiting on more parts to throw in it for it to break down again and again and again.This is a disgrace!!!!

We bought a washer and a warranty it is leaking someone came out to look at said it did not need to be fixed it is leaking still now no one will come out to fix it

I went to HD last week to purchase a Black Friday 6ft Nutcracker $99, that other consumers across the **** have been buying this month at their local HD store, and posting on a *************** These nutcrackers are hard to get, so I was super excited! I was told it would be in stock at our store yesterday. Went back today to order a new dishwasher, and see if the nutcrackers had come in. An associate pulled up the ************** again and said they had a pallet of them in the back. She went to the back to get it, but the manager refused to let her sell it, claiming our store would offer this nutcracker on Black Friday only. To which I said but other stores started selling them last week, only to be told again that this nutcracker will be for sale in our store only at 6am on Black Friday. Apparently, HD allows certain stores to sell BLACK FRIDAY DOORBUSTERS 2-3 weeks prior to Black Friday, while other stores cannot sell same items until Black Friday. This is a very unfair and biased policy, as it prevents certain consumers from purchasing items that have been available in many other stores for weeks! I did call HD to question this policy and was put on hold for 30 minutes before being transferred to my local store, who were of course, no help. Oh, and I DID NOT AND WILL NOT be ordering my new dishwasher from HD.

Dear *********** hope this letter finds you well. My spouse, and I have been loyal Home Depot customers for many years, but I am deeply disheartened to write to you regarding the appalling experience we have had with both the purchase and delivery of a new stackable washer and dryer from Home Depot. Unfortunately, this experience has caused such significant frustration that I feel compelled to share our story with both the corporate office and the Better Business Bureau.1st Attempt: The appliance arrived damageddented, missing a leg, and without a load-bearing support.2nd Attempt: The delivery team claimed they were unable to reach me by phone, despite my having confirmed the delivery both 12 hours in advance and again the morning of the scheduled delivery. I did not receive a proper four-hour window, making it difficult to plan for the delivery.3rd Attempt: The appliance arrived once again damaged, this time leaking water when the box was opened.4th Attempt: Home Depot failed to load the appliance onto the delivery truck, causing yet another rescheduling.Although the staff at our local Home Depot store tried their best to resolve the issues, their efforts were ultimately insufficient, and I found myself reaching out to the corporate office. Unfortunately, the representative I spoke with was neither empathetic nor helpful. The lack of concern and nonchalant response to my situation was disheartening. No offer for compensation or a solution was presented, further compounding the frustration caused by this ordeal.I hope that by sharing this experience, others will be made aware of the challenges Home Depot customers may face and that the company will take immediate action to improve its customer ********************** and delivery processes.I trust that the corporate office and the BBB will look into this matter to ensure that no other customer has to endure such an experience in the future.