Business ProfileforThe Home Depot

10/19/24 my wife purchased a $75 gift card at the Home Depot store for my *********** wife and I went to the store on Saturday 11/09/24 to use the $75 gift card.When we checked out the cashier said the card had been used and no balance remained.We went to *******, the store manager at the service desk.******* told us that they have been having issues with thieves stealing card numbers and when the cards are activated the thieves steal the money from the cards and make random purchases.For more than 1 hour while my wife and I waited at the service desk ******* called the customer ********************** line and someone told her a shower pan was purchased on 11/5/2024.I have The Home Depot app and did not make a purchase for a shower pan. I never used the $75 gift card.I have a 1 bathroom farmhouse with a claw foot bathtub and have no need for a shower pan. Im not sure why Home Depot customer ********************** thinks I bought a shower pan.We felt we were treated unfairly and that Home Depot stole $75 from us and did not keep their promise of even a simple phone call to let us know they were working on the issue.******* promised someone from Home Depot would call me back at my number by Monday 11/11/2024 and I did not receive a call back.I want my $75 back that I paid The Home Depot for a gift card and I would like a phone call from The Home Depot that they will make this right and keep their promise.I have shopped at this The Home Depot store for over 26 years and have never had this kind of poor customer **************************** of in person purchase attached.