Current Alerts For This Business
According to information in BBB files, Networx Systems, Inc. has a pattern of complaint alleging Refund/Exchange, Service, and Repair Issues.
Specifically, consumers report purchasing leads from Networx Systems Inc. for a specific fee. However, some leads turn out to be invalid or fake. Additionally, some consumers claim they are billed for leads related to services they do not offer. There are also complaints about consumers’ information being shared with other companies without their consent.
On October 14, 2024, BBB sent correspondence to Networx Systems, Inc. to request their cooperation in eliminating the pattern of complaint.
On October 24, 2024, BBB met with Networx Systems, Inc. to request their assistance in eliminating the pattern of complaint. Networx Systems, Inc. has supplied BBB with the following information as a means to eliminate the pattern:
We believe it is important for our customer's satisfaction and experience that we always work to address the feedback obtained through our relationship with the BBB. These are some of the steps our business is currently taking to reduce consumer complaints.
We are auditing active campaigns to ensure the work requests generated meet a high standard. We will continue to do this by identifying the specific marketing sources that can lead to invalid work requests and either suspending or ending those campaigns until the referrals meet the appropriate quality standards.
In the home improvement industry, it is common for some businesses to specialize or prefer specific tasks within a larger job category. Sometimes, a lead credit request may be denied if a customer added the category on their own or agreed to that category at the initial signup. We understand this can be frustrating; therefore, Networx allows our agents to remove these tasks if we receive a request from a customer to do so or notice a customer requesting credit for a specific task they do not do. More recently, we put a process in place to remove tasks for customers proactively when there is an indication that they don't perform a specific type of work. We will work to expand this effort and implement additional means to ensure customers are comfortable with the kind of leads they will receive from their selected categories.
The Internet plays a large part in how the Home Improvement and Contractor referral industry works. Networx has and will continue to adhere to any regulatory and compliance standards. We will continue to ensure any partners, partner sites, or affiliates are compliant so that it is clear where and how consumer information is being used to fulfill all requests submitted on our platform.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On the date of July 23, 2020 I shut down my account with networx to save my balance. Upon eventually recovering the account which previously had a 4,700$ balance I found the credit was down to 150$. I have spoken to numerous people to try and recover the money spent. In total networx owes to me $4,550. If they could not refund me I requested the amount be credited to the account so we could use the balance to no avail. Please help!In logging into the account I am able to see that leads are there however they were given to another company. The company has a rash of complaints and its obvious their company is a complete scam by the way leads are issued to multiple companies.
Business response
01/21/2022
Due to the length of time from the stated call with our team and the complaint, we will do our best to respond. This account was closed on 2/11/2021 and the account holder has been actively engaged with our staff on many occasions up until this point. Our records show that on 7/22/2020 the account holder contacted us and added another member to the account. Also, in this call, the account holder added additional products to their current service. From that point on, Networx continued to send leads to the customer using the original starting balance, including additional funds the customer added on 3/6/2020 and 4/11/2020. As mentioned in the complaint, the account was shut down but the remaining funds were available so that the customer could receive leads until the balance was depleted. Some of these leads were in fact shared with up to 3 other Pro's while some were Exclusive only to the customer. Both types of plans were added to the account by the customer. We are sorry for any confusion and are happy to review the account and its history with you at any time. We wish you all the best.
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Customer Complaints Summary
145 total complaints in the last 3 years.
54 complaints closed in the last 12 months.