Business ProfileforCDC Federal Credit Union

******* is completely dysfunctional. Their website is terrible. Many links do not function and haven't functioned for months. For example, the buy checks link hasn't worked in over 12 months. When you contact customer service they seem completely mystified. Don't bother using the message service on the website. No one actually answers the messages. They advertise an "AI Assistant" to serve you when you call the bank. It is perhaps the worst electronic answering system I have ever encountered. It randomly selects services and extensions for you. I have received several letters from the bank with instructions on the number and extension to call to receive info or resolve an issue; however, when I call, no such extension exists and the AI Assistant routes me to some random and very wrong extension. The phone app is horrible. In order to get the app to accept a picture of your check, you might as well set up a professional photography studio complete with 1000 watt lighting and a high end camera. **************** is astonishingly awful. This is probably because the staff turn-over rate is extraordinary. Staff are never aware of issues with the website or app (even when they are reoccurring or have been going on for days/weeks/months). I have had to read letters from the bank several times to them only to have them translate the contents in the exact opposite way. I have been told one thing by customer service on one occasion and something completely different on another. I had a CD mature and I was sent a letter about closing or renewing the *** They were not "able" to give a renewal rate in the letter and it instructed me to call the bank at a later date to receive the current rate (and no, the extension did not work). When I final reached them, they gave me a (laughably low) renewal rate. Later when I received the paperwork with the renewal info, it was 2 full percentage points below what I was told on the phone. My gullibility got me robbed. Don't make it your own.