ComplaintsforThe Coca-Cola Company

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Their smart water bottles I bought were leaking! Cap wouldn't go back on too! Wetted my pants! ******** product!

  

  Business response

  11/13/2024

  Junior, thank you for letting us know about the experience you had with smartwater bottles. The information you provided has been shared and you can expect a response soon. Your reference number is: 03145882. **** *.
  

  Customer response

  11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  While drinking a can of Strawberry ***** I felt a squishy chunk in my mouth and upon examination of the chunk I noticed it was a discarded piece of a strawberry.

  

  Business response

  10/23/2024

  Thank you for reaching out, *******. The information you provided has been added to case #******** started for you and you can expect a response soon. **** *.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have numerous ********* drink bottle caps with PINs that were intended for use to redeem any number of items (********* products, merchandise, etc.) or enter to win various prizes (destination trips, cash, etc.). Before ending the program that promoted the use of obtaining PINs from ********* bottle caps, ********* disallowed the banking of points from the PINs. The bottle caps with **** from purchased ********* products became useless. I would not have purchased ********* products and kept in excess of 100 bottle caps except to obtain the under-the-cap PIN.I am unable to receive an answer that reflects the request for compensation when I contact ********* **************** to receive proper compensation for the many bottle caps that were obtained when that the company promoted its products with emphasis of the PIN that could be used to redeem products or enter to win prizes.

  

  Business response

  10/22/2024

  Thank you for reaching out, ******. The information you provided has been shared with the appropriate management and you can expect a response soon. **** *.

  Customer response

  10/22/2024

  To Whom It May Concern:

  This October 21, 2024 reply from the BBB of Metro Atlanta, ****** & NE Georgia is informative, and no action is needed (e.g. accept/reject business response).
  

  Thank you,

  ****** ******
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi We are a restaurant that has been using ********* company for over 10 years. We use the bar gun services for our bar. On April 2024, we did a mini renovation for our restaurant including the bar. We called the ********** company for them to send out tech only to relocate the bar lines. The sales *** came and put in the order for the tech to come. The tech came the next day and said we need new bar guns, so we called again to put in request. Few weeks after, the tech came BUT did not want to come in because he said we need new lines. So I contacted the local sales ***, he put in another request. So we have been going back and forth with the sales *** with the customer service asking when will they come. They have been giving us all different dates, Apparently we had to wait for the planner - **** K to schedule the service. Supposedly again for Oct 16, so I called on Oct 15 asking the status. And now they changed the date AGAIN! Asked to talk to the planner but no direct number and said will call me back but NOPE. This has been SIX months. We are a bar restaurant and we NEED the soda guns. Calling everyone that doesn't get us ANYWHERE. Sales *** won't pick up or respond anymore. Let me know what we need to do. Thanks. Outlet#*********

  

  Business response

  10/18/2024

  Thank you for contacting us, *****. The information you have shared has been forwarded to the appropriate management and you can expect a response soon. **** *.

  Customer response

  10/18/2024

   
  Complaint: 22430220
  
  I am rejecting this response because: I will only accept this response after this has been resolved/contacted by the correct management. Thanks. 
  
  Sincerely,
  
  ***** ***

  

  Business response

  10/18/2024

  Thank you. I have updated your record with your additional comments. #********

  **** *.

  Customer response

  10/21/2024

   
  Complaint: 22430220
  
  I am rejecting this response because: Still waiting for them to come and install. Still have nothing to use.
  
  Sincerely,
  
  ***** ***

  

  Business response

  10/25/2024

  Thank you for the update, *****. I have escalated this to the appropriate team for follow up. **** *.

  Customer response

  10/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I do accept this response. 

  However, I do sincerely think and hope that BBB will publish this online for other businesses/restaurants to view. Because this has took us six months. Also. this was only resolved after we contacted BBB. We tried numerous ways, phone calls, emails and talked to all different customer service ***s/sales *** and still got us no where. Also, was neglected by our sales *** and planner even though was trying to contact them numerous times. Was given all different dates as when they will come to our location to install but as time was approaching, they told us none of the dates were in the system. It was a very frustrating process that lasts six months. I feel that ********* company should takes this seriously as you are a well-known company and you really should treat your customers seriously. 

  Thanks ******************** for resolve this for us. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  10/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order using Coke's online platform on Wednesday October 2nd. They too the funds out of my account immediately. My order was supposed to arrive Friday the 4th. I contacted my *** to ask where the order was to have him tell me the 11th. He had me on every two weeks, which I did not ask for.I called customer service to get reimbursed only to get redirected to a dead number. I want the Coke's cooler removed from my shop and I want the $423.05 reimbursed for failure to deliver

  

  Business response

  10/07/2024

  ***********, thank you for bringing this to our attention. Your contact information and details of your billing and equipment issues have been shared with the appropriate management team. You can expect a response soon. **** *.

  Customer response

  10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  08/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have been ordering custom Coke products for over 9 years. My previous purchases included a name that was already approved therefore it was no reason for me not to think my recent purchases was going to be initially denied. Once I called to discuss, the representative confirmed that my secondary names were approved before and she was going to get it approved so that I could move forward with my order. I received the email confirmation that I may go back and place my order again for the two custom cans to be completed. I called back to confirm that I was not goi g to be charged another $9.99 since they approved of one of my custom can. I was advised that I had to pay another $9.99 if I wanted my initial two custom can order to by fulfilled. This makes absolutely no sense when all three custom cans should have been approved. I am asking for the $9.99 to be refunded back to me since there was nothing added or changes from my initial order and I already paid the $9.99 shipping cost. Original order number **********

  

  Business response

  08/29/2024

  Thank you for sharing details of your experience, ********. After looking into this, we refunded the shipping on order number **********. ************

  Customer response

  08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an online order on monday 8/19/2024. the order was personalized coke cans and a gift bag. I paid for overnight shipping due to the order being a birthday gift. the birthday is on sunday 8/25/24. i received an email alerting me that my order was delivered 8/21/24. ***** arrived and left my package but only left the gift bag. I checked my email and noticed there was 2 different tracking numbers provided. I checked the tracking for the coke cans and tracking shows that the package is in transit but shows a scheduled delivery date of next week wednesday 8/28/24 (not next day). I called contacted coke consumer care via phone and I was told that someone would get back to me in a couple of business days. since the birthday is coming up soon, cant afford to wait "a couple of days" for a response. I contacted ***** and I was told that the package was sent out "GROUND" and not "NEXT DAY". I attempted to pay to have it rerouted and upgraded to "NEXTDAY" but I wasnt allowed to, ***** said it has to be done by the shipper. I then received an email from coke with a refund for the NEXT DAY shipping I paid for. the problem isnt the money for the shipping. the problem is getting the package on time. me receiving the package after 8/25/24 is pointless. I dont need the package after 8/25/24. instead of someone contacting me telling me " dont worry we will contact ***** and have it rerouted "NEXTDAY" OR " dont worry we will re ship a whole new order and get the shipping right this time. (there is still time to receive the order on time) I instead get a email with a refund for the shipping I paid. that doesnt fix cokes mistake. since nobody was able to help me and the days are now crucial, I placed a whole new order and once again paid for NEXTDAY shipping on 8/21/24. the first order is now irrelevant since it wont be delivered until next week. now I had to pay double in an attempt to receive my order. i havent even received notification for the 2nd order.

  

  Business response

  08/23/2024

  Our sincere apologies for the problems with getting this resolved. We truly appreciate the consumer's loyalty.  We see that we have also received a direct email from the consumer this week. A member of our specialist team will be reaching out directly to the consumer to come to agreement on a resolution and request some additional information since it seems there may have been an additional purchase since this issue began.  ********

  Customer response

  08/24/2024

   
  Complaint: 22185446
  
  In still waiting for contact and i have yet to receive it. 
  
  Sincerely,
  
  *************************

  

  Business response

  08/26/2024

  Thank you for sharing the message from ************************* regarding Cokestore.com orders. We have looked into his orders and appreciate the opportunity to respond. Unfortunately, the orders were not shipped with the selected shipping method and this resulted in the orders arriving past the expected delivery date. We apologize for the inconvenience and have notified the managers of this error. We have processed full refunds on both orders.  

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We visited World of Coca-Cola on 4/28/2024 at 4pm. Prior to entering we asked if all of the exhibits were open until closing or 6pm. The #1 on my family list was to take a picture with the Coke Polar Bear, but were turned away at 5:15 and were told you were shutting down for the night. We communicated we were told all exhibits were open until 6 and there were no signs that stated this specific exhibit closed early. I requested the ability to come back the next day or a later time or allow us to take a picture . We were told no and it was up to their discretion to close at anytime. I don't believe it was The World of Coca-Cola intention to mislead customers but as you can understand this is an issue. When you pay $72 to enter and were mislead is a high concern. I have emailed The World of Coca-Cola with on 3 different times and they will not respond. so I had to resort to making a public complaint. I would like the ability to come back and have ********* honor their stated and written offering. Thank you *************************

  

  Business response

  08/06/2024

  *****, thank you for sharing additional details of your experience at World of Coca-Cola with us. Please look for an emailed response soon. You may want to check your junk email box in case it lands there. ************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  March 31st 2024, April 17th, and April 28th Products - 1 - ********** Fairlife 26g Protein Milk Shakes Chocolate 12 count and 2 ********** Fairlife 26g Protein Milk Shakes Vanilla 12 count. I've been in contact with you guys several times now and I'm tired of playing cat and mouse games.. I've been consistently buying the products to supplement since I have a weak immune system and usually its good but here recently its been some bad batches. ******, Chunky, and Sour. Sometimes it's a a home run with you guys or a huge MISS.

  

  Business response

  07/08/2024

  Our sincere apologies for the problems with getting this resolved. We truly appreciate the consumer's loyalty and repeat purchases. We see that we have also received a direct email from the consumer late last week. A member of our specialist team will be reaching out directly to the consumer to come to agreement on a resolution and request some additional information since it seems there may have been additional purchases since this issue began based on the consumer's desired resolution. 

  Customer response

  07/08/2024

   
  Complaint: 21954434
  
  I am rejecting this response because:

  It's taken a little over a month to get the issue resolved. After the poor communication,lost packages,and the the quality of the product always being a hit or a miss. Just disappointed
  
  Sincerely,
  
  *********************

  

  Business response

  07/08/2024

  We are truly sorry for all of the confusion and delay in getting this resolved. Rest assured that your feedback about the product helps us in ensuring quality in the future. We understand the frustration in not having received the promised mailings and we have reached out to the shipper to investigate for both shipments that failed to reach you. Although we understand that you reject our previous message, we will still be sending something to your provided address using a different shipment method.

  Customer response

  07/08/2024

   
  Complaint: 21954434
  
  I am rejecting this response because: I'll accept it when the issue is resolved. Thanks for reaching out so fast **********
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Cola,Recently your ********** Directives and FiFo Cooling System refused to participate in fixing marketing pages that were paid for in the total of ********* along with an additional ****** over the total billing history. Lightlife and ******* takes this seriously as does the Uom and Stop and Shop Contract. Please fix the directive.

  

  Business response

  07/01/2024

  Thank you for contacting The Coca-Cola Company, ****************. I have shared your details with the appropriate management, and you can expect a response soon. Reference #: 02999981.  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩