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            Business ProfileOrena Fragrances

            Perfume

            Contact Information

            3115 Piedmont Rd NE # UNIT201

            Atlanta, GA 30305

            Visit Website

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            7 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3115 Piedmont Rd NE # UNIT201, Atlanta, GA 30305
            BBB File Opened:
            1/8/2024
            Business Management
            • Complaint Handler, Customer Contact
            Contact Information

            Principal

            • Complaint Handler, Customer Contact

            Customer Contact

            • Complaint Handler, Customer Contact
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed my order on April 24th. On April 28th I received an email confirming shipment of my order and the delivery date was supposed to be April 30th but it never arrived. When I check the *** website to track the package, the status isn't updated. I sent 2 emails and sent a message through Instagram and received no response. I'm very frustrated because they got their money but I did not receive the products I ordered.
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            Most Recent Customer Review

            Jane D

            05/16/2024

            Placed my order on May 1st, and my *** status has been stuck on "Label created" for a whole week now. The website claims that they'll get back to you in 24hrs, but neither of my two emails have been answered. The more I do my research on this brand, the more horror stories I read of the absolutely GARBAGE customer service this brand has. Not only have they BLOCKED several customers for trying to comment their concerns regarding their orders taking way too long to even ship, it's funny how I still see the brand's social media actively comment below review videos, as if we don't see that they're not completely dead to be ignoring all the emails and messages. DO BETTER. I understand that there may be an influx of orders, but at least keep your words that you put down on your website about how good your customer service is, just for it to be absolutely filthy garbage. I'll be cancelling my order if I see no progress in my package within this week.
            Read 3 More Customer Reviews

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            BBB Atlanta & NE Georgia

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