ComplaintsforNCR Corporation
Point of Sale Systems
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I didnot sign anything with this company some of their sales person manipulated me in the one told me create account mean not contract she took my infos they start charging me $103 plus they want to charge me $995 for early termination feeInitial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NCR has reported my personal IPhone as stolen to **** and my phone is not will not work with any carrier. Its an iphone13 and NCR only uses ******* however they hijacked my personal phone with IMEI ********* ****** 7 I been trying to contact the mobility team but they never respond to my emails or calls.Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NCR charged my account three separate times on the same day - once for $3,854.38 and 2 charges for $661.75 for a total of $5,177.88. These charges were not authorized by me and I have reached out several times and they still have not refunded the moneyInitial Complaint
09/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our store stopped using NCR as our credit card processor in the January of 2020. Between the pandemic and staffing changes, we didn't realize until early 2021 that NCR was still charging us for nonexistent service. I have attempted to reach them by phone and email countless times since then to close our account and request a refund on fees charged to us via ACH.Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
When opened new business, which is J&S Management LLC DBA ************************, it was necessary to install a *** system. I spoke with U.S. Bank employees, namely *************************** (Business Relationship Manager) and **************************** (Market Manager). ****** and ***** introduced several *** system companies associated with U.S. Bank. If I were to make a contract with U.S. Bank, they would mention that I can get various benefits which were low processing fees, no hidden charge, same-day deposits, and more. During several meetings, they introduced NCR Corporation because their *** System could be tap function for Karaoke Lounge. One week later, during the NCR Corporation and U.S. BANK *** System presentation, I encountered a problem with the *** machine. They were assured me of a 100% certain after-service. Thus, I decided to join NCR Corporation and subsequently signed a contract on December 15, 2022. Also, I paid $5,405.32 for initial payment. After signing the contract, I waited for the delivery for the machines for one month. When I was installing the process at ************************, no technician appeared. So, I talked with an NCR Corporation technician for 3 to 4 hours every day over the phone. It was a challenging time to setup as technicians usually came out and installed the *** system. After completing the setup, our business had a grand opening. However, I encountered a problem while daily opening and closing the business. I had to do batch work after the business closed, but I was unable to do so due to a malfunctioning program. For several days, I had the same problem. As a result, I suffered significant losses due to the NCR Corporation *** machine. I called NCR Customer Support and ********************************* (Concierge Specialist) every day; however, NCR Corporation was unable to resolve the issue. We couldnt wait to fix the problem because I had not batched in one week. If I did not batch, I would not be able to receive any money from daily sales. Therefore, I complained to ****** and *****. They tried to fix a problem but could not. On March 15, 2023, U.S. Bank Payment Solutions was submitted for closure with NCR Corporation. ***** said that I needed to contact NCRs Support Team for the refund process and equipment return. Thus, I called NCRs Support Team several times, but they were transferred to other departments again and again. They were not solving problems. Customer support said I need to pay a penalty before I can cancel. After installing, I encountered a problem right away. How I do pay penalty. Thus, I tried to talk to a supervisor about canceling, but he did not answer for 5 months. They did not teach how to return equipment. Additionally, they have been deducting $198 from the credit card on the 5th of every month since February 2023. Thus, I applied for fraud at U.S. BANK and summitted a stop payment request because they were not stop monthly payments. I dont know why they were taking a money every month. I already canceled service with U.S. BANK. Still, I think it is unfair and I am concerned about canceling and returning *** machines to NCR Corporation.Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Cancellation of services requested.Removal of equipment requested.No response from *** at this time.Original request 6.5.23.Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I USED A ATM AT CVS ON MAY 12TH To withdraw money the atm machine never opend its door maid noises but never fully opended i have pics and videos of it i disputed it with my bank several time and got denied due to the atm owners saying that i received my money the cvs employees said it always doe that and its normal i tried contacting by phone and email it is now july26th and no replyInitial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 26th 2023, I attempted to use an *** located inside a 7eleven store in ********* Central, (********** *********). The *** did not give me any money but it did give me a receipt as if the transaction was completed. I attempted to withdraw $300 AUD from the *** and was charged an extra $9.40 USD for the transaction itself. However the transaction was not completed and I did not receive any money therefore I should not have been charged. The receipt says "Cashcard.com.au" on it but that website doesn't work, instead it routes you to another website that is insecure. After calling the 7eleven customer care center, they told me the *** was owned by "Cardtronics". While trying to contact Cardtronics, I was told that NCR now owns Cardtronics. While contacting NCR's customer service (who admits to owning the ***), they refused to help me and they refused to ensure that I would be given a full refund. They claim that a bank owns the *** but the *** doesn't have a phone number or bank name on it or on the display screen. I am seeking a refund and apology because I also had to call long-distance international from ********* to ***************** because I am currently in *********, although I am originally from *****************. Please contact someone at NCR who can assist me and give me a full refund.Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We were old owner of ****************** located at ************************************************************************************. We closed the restaurant on June 20, 2023. and finished the transfer to new owner on June 22, 2023. Why NCR still charged us $482,72 monthly rental fees on July 2023?Please refund the $482.72 to us ASAP.Initial Complaint
05/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have used NCR Aloha for over ********************************************************************************************************************** addition, our orders split apart which causes major delays in our kitchen. Apart from that we were locked out of our online features for several weeks due to a ******* attack on NCR. And a year or so ago our credit card processing was down for a week. There are literally dozens of other issues that occur day to day but I have learned to deal with the "minor" issues that do not involve total system failure. Last count we placed around ***** calls for tech support from 2020 until present. This has all happened despite system "refreshes" that involved new equipment and the latest software updates. Each call averaged over **************************************************************************************************************************************** doing so. As a restaurant owner who survived covid NCR has been my second biggest problem in my business for several years, right behind hiring. Literally.
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Customer Complaints Summary
34 total complaints in the last 3 years.
11 complaints closed in the last 12 months.