Business ProfileforLX Hausys America, Inc.

Good evening,We remodeled our bathrooms in 2021 and worked with a contractor to do the majority of the work. This was a major investment for our home. The work encompassed the installation of white/gray quartz countertop slabs in 2 bathrooms, as well as 2 slabs installed in the shower in September of 2021. Therefore, a total of 4 pieces of ********* the summer of 2023, I began to notice the discoloration of all 4 of the slabs, as there were yellowish patterns or marks running through the quartz in multiple areas. I reached out to the local tile company who installed the quartz. They inspected the quartz and they were unable to resolve the issue. I believe they tried to remove the discoloration on one small area of the countertop and nothing changed. My understanding was that something within the quartz was causing the discoloration, as this appears to be a manufacturing defect. The local tile company explained that they also reached out to ***** I did not hear anything from LX, I was provided with their info this summer (2024) and I was advised that our claim was denied, even though no one came to our home to inspect the quartz.LX eventually approved the inspection of the quartz and the inspection was done on Sept 17, 2024.LX is taking the position that "something was spilled or set in these locations that left a stain", and they are essentially denying liability for this matter.LX's response does not add up, as this discoloration is impacting 2 different bathrooms, and slabs which are also used in the shower vs the countertops. There are also multiple areas on the countertops where the discoloration occurs. Bottom line, this is affecting the entirety of the slabs and not just one area. There is zero chance that we "spilled" something on 4 slabs as speculated by LX. I have also been extremely cautious in our cleaning of the bathrooms, as again, this was a major investment. Your assistance is greatly appreciated.