ComplaintsforNolan Transportation Group, LLC

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello. We are carriers that provide transportation services. The load# ******* that we were hauling for NTG was delivered 11.05.24 and during the delivery, our contractor was on the delivery location for 4h 35min. NTG have policy to pay detention after 2h of waiting time on pick up or drop off location. They pay to us only $10 for waiting more then 2h and detention should be more than that. That $10 that they pay to us we consider as offend and it's a shame that the brokers that we spoke to acting unprofessional.

  Business response

  11/15/2024

  Good Afternoon, 

  According to the rate confirmation that was signed for this load, *** tracking was required for any accessorial for this load. Since this load appt was at 1300 and your *** confirms that you left the facility at 15:16 only 15 minutes of detention of the load resulting in 10 dollars of detention. 

  I have attached the *** for your reference and the rate confirmation line that states these policies.

  Regards, 

  Customer and Carrier Experience Team 

  Customer response

  11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I shipped a pallet which clearly showed the address destination that read " Illinios State Fair/***********************." I was quoted using this address. It is on the bill of lading provided by the broker. The pallet shipped and was recievied without incident. Much to my surprise, I recieved an adjustment for ******. The reason being was beacause it was shipped to the state fair! They new that when it was quoted. I disputed it with the company and they informed me that if it goes to a fair grounds they have the right to charge more. They then said it was their mistake but I had to be charged anyway and that even if they were to refund me the money in question that I would have to be charged more because they didnt know I was shipping batteries which again is on the **** I called and spoke to a "manager" named ****** who offered me a credit towards another shipment. I refused. She asked me to respond to her email requesting my money back which I did. While waiting for her reply someone emailed me by the name of ******, offering to settle for ****** and that my account had already been credited. Never happened. I then recived an email from ****** who said after careful review I get nothing. These people are a fraud. They have changed there name I'm told because of complaints for doing this exact same thing. I was quoted and I shipped using the same address. There quote was considerably less and when I asked why they told me it was a new company with better rates. The invoice was adjusted solely for profit and no other reason. The address was given correctly at the time of quotation as well as the material being transported which was batteries. They claim they knew neither! How is that when they printed out the bill of lading? This is fraud and I intend to follow up with the ************************ as well as dispute the charge with my credit card company. This is clearly an example of deceptive business practices.

  Business response

  09/12/2024

  Good Morning, 

  I am sorry to hear that you had a poor experience working with us. We have been accommodating from the initial interaction that you had once you received the email from the billing department. Unfortunately, since this was delivered to trade show there was an additional accessorial fee that needed to be added post delivery. We do our best to quote with the information that is provided. 

  Upon you reaching out to our billing department, we refunded you for the 2 additional fees. The first fee being the limited access fee that was received due to this being delivered to a storage facility and the Re-Class fee that was given since this was Exhibition material. Both fees, totaling $192.80, were refunded to you on 9/6/2024 and take 3-6 business days to show up in your account. 

  Should you have any further questions, please reach out to us at ********************************************.

  Regards, 

  Customer and Carrier Experience Team 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was blacklisted from NTG over a year ago because they were going to force me to keep a load a whole weekend after they had booked the wrong appointment and I already had plans with my family at home. They tried hard to blame it on me. I was upset but wanted the issue resolved and I moved on. No hard feelings, nothing personal. I was still willing to move their freight because it was the first time an issue like that had happened. Nevertheless they blacklisted me and dont even respond to my emails about working again. Sad but speaks volumes!!!

  Business response

  08/23/2024

  Good Morning, 

  I apologize that you have had a hard time getting in touch with us. Please email us with your MC number to ******************************************** and we would be happy to assist you. We have recently changed some of our compliance rules which may be prohibiting you from working with us. If you send us your information we would be happy to assist in a timely manner.

  Regards, 

  Customer and Carrier Experience Team 

   

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have moved a load for NTG back in August 2023. It is been 9 months that we are trying to get paid for our service. NTG providing false information about check shipment that we never receive. We have received all checks from other brokers. Why only NTS's check is not arriving? Maybe they never ship it? When you call they are checking status for 2 weeks, pretending that they reissuing another check next month and so on. After all manipulations NTG requested to Voided check. We sent it! Another Game. We still did not receive any payment! Requested sign up for Beon we tried but system is not taking! Contacted support team, carrier relations team but got no response just closing the tickets each time we created. Avoid this broker!

  Business response

  05/20/2024

  Good Morning, 

  I sincerely apologize for the delay. A new check was issued on 5/17 under check number *******. If you do not receive this check by next week please email us at ******************************************** and we would be happy to help trouble shoot. Again, I apologize for the inconvenience. 
  
  Best, 
  Customer and Carrier Experience Team  

  Customer response

  05/23/2024

  We have received check and waiting to be cleared. We will let you know once the check is cleared. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DO NOT SHIP WITH THIS COMPANY - Although the NTG website and sales staff claim that their shipments are insured for $100,000 each, NTG does not pay their insurance claims. We are furniture manufacturer in ********* and have shipped freight daily during the last 40 years. We have much experience with hundreds of carriers, and with freight insurance, and with the occasional damage. In July of 2023, NTG picked up and order from our factory. This was an important and expensive shipment, so we purchased additional insurance from NTG in the event of any problems. Unfortunately, the NTG driver accidentally dropped a heavy cabinet from the back end of the truck during the delivery. There were many witnesses to the accident, photos were taken of the damage, the cabinet was completely destroyed, and the damage was noted on the **** There is no more clear case of liability on the part of NTG and their carrier than in this case, with or without insurance. NTG did not respond to our many, many phone calls and emails for 10 months and refuses to honor our claim; our only recourse is to take them to court and to let others know. Insurance is only as good as the people who make you the promise. There are many other good and honest carriers in the business - DO NOT SHIP WITH NTG.

  Business response

  05/01/2024

  Good Afternoon, 

  We have been in contact with the customer regarding the claim on Load Number NTG LOAD #*******. I am currently waiting for a response from our claims team regarding the status of this claim. As soon as we have a response, we will be back in contact with the customer. 

  Regards, 
  

  Customer and Carrier Experience Team 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nolan Transportation has been calling our business non stop for months. We did hire them maybe a handful of times to move loads for us about 5 plus years ago. We are getting calls 3-5 times per day every single day even though I explain we do not have any business for them, and that we do in fact run our own fleet of trucks. They say they'll remove me from the list but then i get more calls the next day from different numbers, and they must pass our info on inside the office cause today first it was a guy then a woman later in the day. Even if I were in the market for their services I would never work with them due to this clear lack of organization and need to harass people and businesses. I would like the calls to end.

  Business response

  04/29/2024

  Good Morning, 

  We have made sure to put you on our Do Not Call list. I apologize for the excess of phone calls. Please allow up to ************************************ the unlikely event that you receive any additional contact please reach out to us at ******************************************** and we will handle immediately. 

  Regards, 

  Customer and Carrier Experience Team 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently signed up to work with NTG as a carrier and was approved and able to access the load board right away the first day (we met all the posted criteria). The next day, I logged into the load board and was not able to access it with an error message to call or email carrier support. I called the NTG phone number and was told that there were no notes on my account but that I was blacklisted from working with NTG. The agent was not able to tell me why, but suggested that I talk to RMIS who does the authorizing of new carriers. I called RMIS and they stated that my carrier information was approved and met NTG criteria, and they were not sure why NTG would have blacklisted our business. I tried emailing carrier support and have not received any responses. I would like to know why my carrier number was blacklisted without having any issues on my MC. We have not driven any loads for NTG at this point, and have a good reputation with other brokers we are working for.

  Business response

  04/10/2024

  Good Afternoon, 
  
  I sincerely apologize that you have had trouble getting in contact with us. Please email us at ******************************************** with your MC number and we will promptly be able to get this resolved. 

  Regards, 

  Customer and Carrier Experience Team 

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Stone Logistics Llc

• Initial Complaint

  03/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 12/06/23, I purchased freight shipping from Nolan Transportation Group for a package to be shipped from my residence in **** to a customer's residence in ******* for $755.00. Package was picked up, however upon delivery, the shipper showed my customer that the package had been significantly damaged. My customer refused the package and the package was returned to my residence. Nolan Transportation Group advised me to file a claim for damages with the third party insurance company that I had purchased a policy through. Nolan was great in assisting with the claim. The claim was approved. However, I have yet to this day been refunded for the original shipping cost. Nolan Transportation Group, claims that they are waiting to get refunded from the carrier before they can refund me. I have expressed to Nolan Transportation Group, that my transaction was with them, and they should be refunding me. I should not be waiting until they are reimbursed.

  Business response

  03/07/2024

  Good Afternoon, 

  I sincerely apologize for the inconvenience this has caused. Our **** ****** has been very responsive with you regarding this scenario. Under Federal Regulation Title 49: Transportation, Part ****** the carrier has 120 days to respond to the claim at hand. Currently, the carrier R&L is still within the 120 day window to respond to the claim. As we have stated, reimbursement will be issued upon the claim being approved by the carrier. We will continue to keep you updated on any new updates that we have regarding your claim. 

  Regards, 

  Customer and Carrier Experience Team

  Customer response

  03/07/2024

   
  Complaint: 21393030
  
  I am rejecting this response because:

  I did not purchase shipping through R&L carriers, I purchased it through Nolan Transportation Group. 

  
  Sincerely,
  
  ***********************

  Business response

  03/11/2024

  Good Morning, 

  Unfortunately, as a broker, we follow and are beholden to all LTL carrier tariffs. NTG is not the party who will pay out on the claim, if approved; the carrier does that. LTL carriers handle claims on a first come first serve basis. We are unable to speed up this process. ****** will continue to update you as we receive updates from the carrier. 

  Regards, 

  Customer and Carrier Experience Team 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nolan Transportation has been calling me and text messaging me non stop for months. I have never done business with them, have never had any large shipment even close to related to anything they do, and they keep calling and texting! I am getting calls and texts 3-5 times per day every single day despite reporting the texts as junk, blocking phone numbers, and even answering and telling them I HAVE NO BUSINESS WITH YOU STOP CALLING!! They say they'll remove me from the list but then i get more calls the next day from different numbers! It is driving me insane. Even if I were in the market for their services (which i never have been) I would never work with them due to this clear lack of organization and blatant disregard for their customers (if i actually were one).

  Business response

  02/19/2024

  Good Morning Julianne, 

  We sincerely apologize for the excessive phone calls. I would be happy to personally put you on our Do Not Contact List. Would you please send us your company info and phone number (the one you included is missing a number) to ********************************************* This will assist us in making sure that we remove the correct info from our system. 

  Regards, 
  
  Customer and Carrier Experience Team 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting contacted by Nolan Transportation group. They are soliciting freight brokerage services. I have been contacted by them over 50 time in the past year. Always different sales people with different phone numbers. Office phone and cell phone. I ask them to put notes in the account to no longer call Saginaw Control and they agree, but never do. At this point I feel like they are harassing me.

  Business response

  12/07/2023

  Good Morning, 
  

   I sincerely apologize that you have continued to get contacted. I have sent your company and contact information over to our Regional Sales Directors and will ensure that they place you on our Do Not Contact List personally. Please allow up to ************************************ the unlikely event that you are contacted, please feel free to email us at ******************************************** and we will be sure to get this addressed immediately. Regards, Customer and Carrier Experience 

  
  

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