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          Find a Location

          The Augusta Chronicle has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Augusta Chronicle

              725 Broad St Augusta, GA 30901-1336

            • The Augusta Chronicle

              PO Box 1928 Augusta, GA 30903-1928

            Business ProfileThe Augusta Chronicle

            Newspaper
            Multi Location Business

            Contact Information

            725 Broad St

            Augusta, GA 30901-1336

            Get Directions
            Visit Website
            (706) 823-3543

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 224

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Augusta Chronicle has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Augusta Chronicle

                725 Broad St Augusta, GA 30901-1336

              • The Augusta Chronicle

                PO Box 1928 Augusta, GA 30903-1928

              Location of This Business
              725 Broad St, Augusta, GA 30901-1336
              BBB File Opened:
              3/21/2005
              Years in Business:
              224
              Business Started:
              9/1/1800
              Business Incorporated:
              9/6/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Morris Publishing Group, LLC
              • Augusta Chronicle
              • Gannett
              Contact Information

              Principal

              • Mr. Tony Bernados, President

              Customer Contact

              • Mr. James Holmes, Vice President of Sales
              • Mr. David Enoch
              • Mr. Robert Corley
              • Mr. Tony Bernados, President
              • Ms. Rhonda Watkins
              • Ms. Jennifer Eichorn
              Additional Contact Information

              Fax Numbers

              • (706) 823-3384
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/15/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              It is impossible to cancel a subscription. The account information screen only shows CREDITCARD as a payment method with no other information available. The cancel subscription button gives you a phone number ********** that sends you to an overseas call center and the people there will not send verification of cancellation. I asked to speak to a supervisor and again was denied. This is an ongoing theft. $10 a month for the next year. I intend to go through all of my accounts and find which card is being billed and file a fraud report. It should not be this difficult to cancel. What a terrible way to do business.
              Read More
              Read 13 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James T

              04/12/2022

              25 emails and numerous calls no help with account since * -**-****

              The Augusta Chronicle Response

              04/18/2022

              Hello, based on your account, you have spoken to several agents regarding this matter. You canceled a payment causing a past due balance of $**.** owed on your account. This is for delivery from */**/** through */**/**, which is the day you switched to digital-only. Home delivery or digital cannot be resumed until you pay the past due balance. Please let us know if you require more assistance. Thank you.

              Customer Response

              04/18/2022

              I NEVER asked for delivery of a newspaper, only the digital edition. If this is true why didn't SOMEONE tell me?. After all I have talked and texted enough people. This company does not have a knowledgeable customer service. If I owed a bill it would have been paid. They still have NOT contacted me! I no longer want any services that they have , or lie to you to get!!!!

              Customer Response

              04/22/2022

              My account shows I owe $****.** as of today. Don't know what else to say

              The Augusta Chronicle Response

              04/23/2022

              Hi **. ****, we are working on the error within your account. Our IT department is working on it. Once completed, I will respond to your BBB complaint. Thanks, Heather

              Customer Response

              04/25/2022

              I cannot count how many times I have been told this!!!

              The Augusta Chronicle Response

              04/27/2022

              Hi *****, like all things there is a process and at times, takes longer than we would like it to. I have replied to your BBB complaint that this issue is now resolved. Thanks, Heather.

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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