Business ProfileforStitch America, Inc.

The hats I ordered for my business were properly embedded to my specifications. That is as far as the praise goes. I purchased what should have been top of the line hats. They looked good for the first couple of weeks then they began to fade considerably. Contacted Stitch America to discuss the issue and talked to ****. She asked for photos of the hats. They were sent to her. There has been no response back from them despite several e-mail inquiries. Going elsewhere.

First I would like to thank ******************** for giving Stitch America a chance to provide him with hats for his business. With that being said we are very sorry that the hats did not hold up as he expected and we are also very surprised as the ********** brand is one of our top brands and we have never had a customer complain about any fading issues. We have been in contact with ******************** and are in the process of providing him samples of hats, at no charge for him to try, so he can select a replacement for the hats on his original order.

I have had an at length conversation with **** @ Stitch America about my original complaint. The company has been extremely short handed and that is completely understandable and forgivable. Since my original complaint they have worked diligently to correct the issue even offering to replace the defective hats at no charge which I must decline as the issue is not with the work Stitch America did. I feel I need to clarify the issue:The problem causing my complaint was with the rapid color fading of the hat itself, and the delay in a response from Stitch America. The ********** ************************************************************************** mere weeks. That was the entire deficiency. The embroidery work was exactly what I wanted, quality stitch work and no color fade. Stitch America should not be heard responsible for another companies deficiency. Stitch America has made ********** aware of the issue so we all can work together to determine what happened. It may be as simple as a color batch did not set up right. I am awaiting Richardsons response. I am completely satisfied with the progress being made and the effort Stitch America is putting forth to correct this issue. At this point we are on track to have the issue resolved with a 5 star rating