ComplaintsforCricket Wireless, LLC

• Initial Complaint

  11/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Was placed on November 11th canceled next day phone still arrived and was returned return date of the 16th they refunded the money for the phone but not the service when their policy clearly states an order placed online is refundable

  Business response

  12/20/2021

  December 20, 2021
  
  Better Business Bureau
  Online Complaint
  
  Complaint ID: ********
  Re:***********************
  
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ***********************. In this complaint,*********************** explains that an online order place on November 11th was canceled the next day, but the phone was still shipped. The phone was returned, and *********************** was refunded for the phone but not for the services.*********************** is requesting a refund for service.
  
  We reviewed ***** ******* account and found no usage. We made a one-time exception and processed a refund for service.
  
  On December 20, 2021 we contacted *********************** and advised of our findings. We ask that *********************** to allow 7 10 business days to receive the refund.
  
  We thank *********************** for the communication and trust that this explanation properly addresses all the concern.
  
  Regards,
  
  Cricket Wireless
  Customer Corporate Relations
  *******************************************
  /NG

  Customer response

  01/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩