Business ProfileforSamson Handyman Service, LLC

In 2023, we hired this company to replace the entire back door. This included not only the door but also all the structures above the door, such as the rain cover, the rectangular glass transom, and the door kickplate below the door. However, the workers did not replace the "2x4 support block" underneath the door kickplate.

This spring, we noticed several cracks in the door frame, and the "2x4 support block" had already rotted. There was a half-inch gap between the 2x4 support block and the door kickplate. After contacting the company, the workers came once to address the issue but only used substandard caulking to fill the cracks in some areas of door frames, but within two days, the newly filled areas cracked again.

 Despite the "2x4 support block" having rotted last year, the company refused to replace it, claiming that the block is unrelated to the door and not their responsibility.

This unprofessional handling has not only affected the stability of the door but also the safety of our home. We are requesting that Samson Handyman Service take responsibility for this issue and provide a quality repair to ensure the strength, stability, durability and safety of the door.
After many contacts with this company, the problem has not been solved. I attached some pictures with email as reference
We hope BBB can assist in resolving this matter and urge Samson Handyman Service to take responsibility for their work and provide appropriate repairs or replacement services.