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            Business ProfileZone Home Solutions, LLC

            Pest Control Services
            BBB accredited business

            Contact Information

            4922 Summer Oak Dr

            Buford, GA 30518-0405

            Visit Website
            (770) 904-5432

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

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            Customer Reviews

            5/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/1997

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Family owned and operated for over 20 years, Zone has earned a reputation of excellence in and around Metro Atlanta. Our focus on pleasing the customer has served us well and continues to be our guiding principle.

            Products & Services

            Pest Control, Air Duct System, Commercial Air Conditioning Contractors, Furnace Repair, Heat Pump, Heating and Air Conditioning, Termite Control, Termite Inspection

            Business Details

            Location of This Business
            4922 Summer Oak Dr, Buford, GA 30518-0405
            BBB File Opened:
            10/1/1997
            Years in Business:
            28
            Business Started:
            6/1/1996
            Accredited Since:
            10/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            25
            Alternate Business Name
            • Zone Pest Solutions
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Trey Scarborough, Co-Owner
            • Mr. Greg Holley, Co-Owner
            Contact Information

            Principal

            • Mr. Trey Scarborough, Co-Owner

            Customer Contact

            • Mr. Trey Scarborough, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (770) 904-5434
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/28/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            On 5/26 I had a routine maintenance on a functioning hvac system. The technician said a part could be wearing out soon and recommended replacing it and I agreed to the replacement which cost around $200. The technician finished work and left without verifying that our system worked. The system has never worked again since then. The company wanted to charge another $200 just to come see why its not working even though it hasnt worked since they left. Please keep in mind we had no issues prior to this service. Upon returning to our residence, the company said our blower motor needs replacement which is a $1000 proposal. This is unreasonable because the unit was working before they touched it. It is wrong that they left my hvac in a non functioning state after a routine check in. The company needs to return my system to working condition as it was before their servicing and this should not cost $1000. They broke my system.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Claudia M

            05/24/2024

            We are clients of Zone Home Solutions because of ***************************. From the first time we met we were so impressed with him. He is direct, honest, so knowledgeable and always does what he says he is going to do. One of the best decisions we ever made was purchase a heat pump several years ago because of him. If there is anyone in ******* more knowledgeable we would like to meet them. We are comfortable knowing that he and his staff stay current and knowledgeable in HVAC practices. He really looks out for his clients. *********************** has been the technician servicing our heating and air conditioning for the past several years. He is professional, very knowledgeable of the equipment and a nice guy. When we have questions he is good about explaining things. Years ago we had a bad experience with a technician at another company so we are very particular about who performs our service. With ***** we have a comfort level knowing that service has been done properly and our furnace/air conditioner are in good shape. First impressions are so important in business. *************************** is one of the best. She is always cheerful and helpful when calling for appointments or information in general. As with the rest of ****** team, she stays so informed. She is so good when trying to schedule a time that works for everyone based on the need. Also, we have called her a few times with general questions and she made sure we had the information we needed. This is an outstanding team and we appreciate all of them more than you know! We cant say enough good things about them. In 2021 we moved into a new home and started using Zone Pest Solutions, based on recommendation from *****. *********************** is our technician. He is polite, professional, a very nice man and quick to answer any questions we have. We are glad to say that we have not had a pest issue since starting the service with you and working with ****. Thank you for this wonderful service.

            Zone Home Solutions, LLC Response

            06/10/2024

            I cant thank you enough for leaving such a great review about both sides of our business. Im going to share this with everyone at Zone and make sure that *****, *****, *** and **** get credit for jobs well done!We really appreciate your business and look forward to serving you for years to come!
            Read 6 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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