Business ProfileforMetroPower, Inc.

Review on Metro Power – Electrical Contractor Service Dated 4/1/2024 Beginning on 3/13/2024 or 3/14/2024, we began experiencing issues with our lights and power, as well as our outside security light, flickering off and on. We thought that it might have been a result of the construction work to widen the road in front of our home as the KAT driver did break the pole to which the cable service and landline telephone service was attached as he was attempting to cut limbs and branches from the lines. Georgia Power responded to our home on the evenings of 3/29/2024 and 3/30/2024 due to our safety concerns. It was finally determined by Georgia Power that the breaker box on the electrical pole outside was only working on one “leg”. Our microwave was lighting up and the tray was spinning, but the unit was not heating. Our A/C unit was blowing air, but it was not cooling. Our electric water heater was not heating the water at all. The clothes dryer was going through the cycles, but was not heating to complete the drying process. Lights continued to be dim throughout this time. We were instructed to contact an electrician and have the fuse or breaker replaced for the one that was not working. We were also informed that the entire box needs to be updated due to age and outside conditions. We were informed by Georgia Power that our power/electrical issue would be resolved if we just had the one breaker/fuse replaced at this time. My mother contacted Metro Power Company and their technicians arrived within a 45-minute time frame, which, looking back should have been my first clue that there was an issue with this company. Their technicians must have just been waiting for a service call. When the technicians, Anthony and Dominic arrived they entered the door at the rear of the house. My mother explained to both technicians that we needed the breaker/fuse replaced on the outside pole.They went to their service truck, located the item, and returned to replace the item. In all logic, this should have restored 100% of the power to our home and appliances. My mom attempted to utilize the microwave and it still was not heating. The technicians got out their AMP reading device to ensure that full power was getting to the microwave. We were informed that 120 AMPs were being conducted through the socket and into the microwave. When I raised the issue questioning why, if there was 100% power, the microwave was still not heating. They asked if they could take our microwave out to their service truck. For what a quick warm snack. I have never heard of this happening during a service call. The water was still as cold as ice, so the technicians went back to the inside breaker box and actual water heater. I was called to this area because they said there was a problem. They informed me that the plumbing company that installed our water heater had a connection for 120 AMP/volt, but the water heater specified a 240 AMP/volt. They said it should not have ever worked according to their “handbook.” Anthony informed us that he could rewire the water heater underneath the house. He then came back to me and stated that we needed to have our plumbing contractor check out the water heater because it had, obviously, “gone bad”. He did not proceed with any rewiring of the hot water heater, which was probably his best decision. He also stated that there is no way the hot water heater could have worked with the current wiring and different AMPs/volts. It is strange that all of these items were working correctly, safely, and efficiently during all of these years.When I brought up the A/C’s issue of not cooling, Anthony told us the compressor had gone bad. We keep this unit serviced every year at the start of the season by the same heating and air conditioning company we have had confidence in and fantastic service since the late 1970’s. All issues that the technicians could not show actually working correctly were “bad” items/appliances because there was 100% power now coming into these items and the house. I find it strange that all of the issues that were supposed to have been resolved with a simple breaker/fuse replacement were now caused by each individual item “going bad” at the exact same time. The only thing that Anthony kept saying was I know you are getting full power to these items based on the meter. I posed the question as to why, if the items were receiving the full power, these items are still not working? The technician had no explanation, except to blame it on all of these items “going bad” at the exact same time. We also asked him to replace the bulb on the outside security light, which he did. He informed us that the light would come on at dusk and go off in the mornings, as it should. The light was on as soon as they installed it and has never gone off.Before the technicians left, Anthony informed us that he was sorry that he had bad news about these issues. At this point, I told him that absolutely none of the issues we had called about were resolved. They spent an inordinately long period of time in the closet with the fuse box just flipping the breakers back and forth, which is not a wise thing to do. Anthony also informed me that he had left two of the breakers turned off because they were “spare” breakers and had no appliances or services attached to them. We have lived in this house since 1987 and were never ever told that there were two breakers that had no purpose at all and should not have been turned on. If there is a breaker, there is a reason. Could this be why we are still experiencing these issues? Why would a so-called experienced, licensed, professional electrician turn these breakers off and leave them off? All of these breakers had always been turned to the on position all of these years. I feel as if absolutely NO SERVICE was performed during the extended time the technicians fumbled around with their “handbook” and meter reader. I do not know if Metro Power actually did more damage than we had originally experienced. We are no closer to getting these issues resolved and getting hot running water in the house. Now I am unsure as to whether I need to turn these two “spare” breakers back on or leave them in the off position. Please, if you value your sanity, security, and home, and want the job performed correctly, DO NOT hire Metro Power as your electrical contractor. One of the last things Anthony said was that his boss would get with us regarding the charges and payment of the bill. My only comment to this statement is, ARE YOU KIDDING?