Business ProfileforRick Case Auto, Inc.

My vehicle was brought into the shop September 26, 2024 for safety concerns the vehicle would shut off on me mid drive (multiple times). From the day I dropped off my car I was unable to reach my service advisor because of that I took a ride to the dealership September 29th. I was scheduled to pick up the loaner on October 2nd when I arrived I received a loaner with 5 seats I was made aware you all are unable to provide bigger loaners. I have a family of 7 including myself so it would not have been safe for me to take that car. I was then made aware that I could get a rental and be reimbursed by *** up to $47/day. I was very hesitant but I was assured I would be able to get the ****************** forward again, I called the dealership every single day, stayed in contact with *** customer service because my service advisor refused to return my calls or answer my calls. During that time I had the rental for 15 days and paid a total of $812.27. Like I mentioned I am a family of 7 that is not money I just had sitting around. This was a new car with the first payment due October 1st I was guaranteed that my rental would be covered and instead I was put in a bind. So not only am I disappointed in the lack of communication but also the lack of empathy received from the dealership after knowing I was given incorrect information. The most contact i received from my advisor was the day my vehicle was ready for pickup which leaves me to believe I was just being ignored the entire time.Also, when I picked up my vehicle October 17 there was a piece in the front under the steering wheel that was not put back on. While driving I was also made aware by someone behind me there is a piece under the car hanging off which was something else they removed by doing the diagnostics and failed to put back on which has wires hanging. I contacted the dealership regarding this and once again received no answer or call back till this day!