Business ProfileforInvista Stainmaster

I purchased Stainmaster carpet from ************ in ***** on 6/1/2021. I did not have the carpet installed until my puppy was house trained. Install occurred in July or August of 2021. On April 5th I was given a French Bulldog puppy from my son as a retirement gift. As much as I tried the puppy left urine stains that I noticed after the fact. I had O iClean Carpet cleaners come out in July 2022 to clean all my carpets. I even paid for urine spot remover. Within weeks the spots returns and were bigger. I tried cleaning the carpets myself and again within a few weeks all the scans were back. On August 22, **** I hired some super quality carpet cleaning to come out and professionally clean my carpets once again the stains came back within a few weeks. On October 1 I went into BNR flooring where I had purchased the carpet and they assured me that my stain master carpet had an excellent warranty but that I would need to contact Lowes who bought the stain master line of carpet. On October 7 I sent I called ************* warranty department and did not hear back I emailed their department and got a reply from a woman named ************************* she referred my case to someone named **********************. ****** emailed me instructing me of the items they required to open a claim. **** email indicated I would need to send them proof of purchase of the carpet copies of the professional cleaning receipts of which I had to oxy clean and superior quality carpet cleaning and pictures of the stains I did this in a very timely fashion I did not hear back from anyone so I sent another email. I received an email back from ************************* stating that she was confused about the information she received that apparently there was a receipt for a ***************** in another state. This was their error not mine. Ive spent $700.00 in professional carpet cleaning only to be being Told that the dates are outside the 30 day window that their warranty requires. I dont want to spend more on cleaning I want refu