We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Nalley Toyota Stonecrest has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNalley Toyota Stonecrest

            New Car Dealers
            BBB accredited business

            Contact Information

            7969 Mall Parkway

            Lithonia, GA 30038-2541

            Visit Website
            (678) 708-4800

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            12:00 PM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2018

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Nalley Toyota Stonecrest is a new and used car dealership.

            Products & Services

            New Cars

            Business Details

            Location of This Business
            7969 Mall Parkway, Lithonia, GA 30038-2541
            BBB File Opened:
            10/14/2002
            Years in Business:
            22
            Business Started:
            10/14/2002
            Accredited Since:
            11/1/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Stonecrest Toyota
            • Asbury Automotive Group
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            12:00 PM - 5:00 PM
            Business Management
            • Marsha Wilson
            • Ricky Williams, General Manager
            • Hugh Palmer, General Manager
            Contact Information

            Principal

            • Marsha Wilson

            Customer Contact

            • Hugh Palmer, General Manager
            Additional Contact Information

            Fax Numbers

            • (678) 708-4810
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On October 29 took care in for service and was told that oil pan was stripped. This the second time for this car and another car was told I had the same issue. I have only taken the cars to Toyota for service, so if the oil pans were stripped it was done by Toyota. Wanted me to pay $750 to replace oil pan in each car which had to be damaged by them. Previously I was told the they had taken care of the problem without replacing the pan, but on the latest visit was told that was not the casee and they have no record of it. Refuse to fix the damage they caused. The oil change also took over 3 hours.
            Read More
            Read 25 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            June B

            10/30/2024

            Greedy people who work at Nalley Toyota in the financial department and Toyota allows it. Taking advantage and saying that you are in Ministry is evil and demonic. My credit Score is great yet that thing who work in the financial department did me wrong by selling me a car for 7.34% interest rate. They all think it's funny. This Toyota at StoneCrest says they don't have a return policy. Very dishonest. Be very careful.

            Nalley Toyota Stonecrest Response

            10/31/2024

            I understand your concerns and regret that you feel dissatisfied with the financing process. I want to clarify that you qualified for the highest tier and the lowest interest rate possible. The 7.34% rate was what the bank offered for the maximum 78-month term, and we did not mark it up to gain any additional profit. We aim to conduct professional and honest business, and Id be happy to discuss this further to address any remaining questions or concerns.Sincerely,**** ****** General Manager, Nalley Toyota Stonecrest **************
            Read 7 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.