We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          See Rock City, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • See Rock City, Inc.

              1400 Patten Rd Lookout Mountain, GA 30750-2600

            • See Rock City, Inc.

              1110 E Brow Rd Lookout Mountain, TN 37350-1016

            • See Rock City, Inc.

              26 Frazier Ave # B Chattanooga, TN 37405-3931

            • See Rock City, Inc.

              3917 St. Elmo Ave Chattanooga, TN 37409

            Business ProfileSee Rock City, Inc.

            Tourist Attractions
            Multi Location Business

            Contact Information

            1400 Patten Rd

            Lookout Mountain, GA 30750-2600

            Get Directions
            Visit Website
            Email this Business
            (706) 820-2531

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company is a tourist attraction and botanical garden.

            Business Details

            This is a multi-location business.

            Find a Location

            See Rock City, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • See Rock City, Inc.

                1400 Patten Rd Lookout Mountain, GA 30750-2600

              • See Rock City, Inc.

                1110 E Brow Rd Lookout Mountain, TN 37350-1016

              • See Rock City, Inc.

                26 Frazier Ave # B Chattanooga, TN 37405-3931

              • See Rock City, Inc.

                3917 St. Elmo Ave Chattanooga, TN 37409

              Location of This Business
              1400 Patten Rd, Lookout Mountain, GA 30750-2600
              Email this Business
              BBB File Opened:
              7/21/2011
              Years in Business:
              39
              Business Started:
              5/7/1985
              Business Started Locally:
              1/1/1932
              Business Incorporated:
              1/1/1985
              Type of Entity:
              Corporation
              Alternate Business Name
              • Starbucks at Rock City Gardens
              • Rock City Gardens
              • The Enchanted Maze
              • Grandview Conference Center
              • The Enchanted Garden of Lights
              • Battles For Chattanooga
              • Clumpies Ice Cream
              • Battles for Chattanooga Electric Map & Museum
              Business Management
              • Ms. Laura Prince, Executive Office Manager
              Contact Information

              Principal

              • Ms. Laura Prince, Executive Office Manager

              Customer Contact

              • Ms. Laura Prince, Executive Office Manager
              Additional Contact Information

              Fax Numbers

              • (706) 820-2533
                Primary Fax
              • (423) 267-1395
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rochele C

              03/28/2024

              THIS PLACE IS NOT SAFE FOR YOUR FAMILY!!!!!!!!!!!!!! PLEASE DO NOT VISIT FOR THE SAFETY OF YOUR FAMILY. IT IS EXTREMELY DANGEROUS!!!!! IAM WARNING YOU ALL!!!! While attending the business my family was standing to buy our tickets the people behind us had a pitbull. A PITBULL. THIS IS NOT A SAFE PLACE AT ALL!! The pitbull charged at my seven year old son and frightened him. My son started crying. Then the pitbull did it again. THIS PLACE IS EXTREMELY DANGEROUS!!!! DO NOT VISIT!!! PLEASE I WANT YOUR FAMILY TO BE SAFE!!! What type of business let pitbulls into their establishment with kids. My husband became furious and wanted to defend our family. We talked to the manager and that was a WASTED OF TIME and he was USELESS. We wanted the pitbull removed and the manager claimed he could not do that. THAT IS RIDICLOUS!!! A BUNCH OF BS. This place is also OVERPRICED AND DANGEROUS. PLEASE DO NOT BRING YOUR FAMILIES HERE. IAM PLEADING WITH YOU ALL. IT IS DANGEROUS AND THEY DO NOT CARE!!!! AVOID THIS PLACE AT ALL COST. Please go the TN and not the GA side. I WANT EVERYONE TO SAFE and this PLACE IS NOT FOR KIDS OR ANYONE. It is DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS for Kids. PLEASE DONT VISIT or SUPPORT. I want everyone to stay SAFE and I do not want what happen to us to happen to others. PLEASE DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 1

              See Rock City, Inc. Response

              04/04/2024

              We welcome all animals to Rock City as long as they are on a leash and restrained. If an animal is showing aggressive behavior, we would request the owners either keep them controlled or they would be asked to leave the gardens.

              Customer Response

              04/08/2024

              The response from Rock City Gardens is not correct. We asked that the animal be removed from the premises after the animal showed aggressive behavior, however, the manager stated that he could not do that. Thus this response is false.

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.