Business ProfileforDirecPath, LLC

The internet service with Direcpath is contracted with the community I reside in. They are the only service available for cable internet and they are not providing the service that they are advertising or promising. I have been having issues with the service since I got it as a requirement for my work from home job and its been horrible. They have latency and ping issues. I have been calling and reporting the problems with their service since January with no resolution or care on their part. It has become so bad that I have had to continuously call out from work because the connection is not stable/keeps dropping/shutting of and restarting on its own. I was initially able to get a technician out in January that was working with me to resolve the issue and told me that all they need to do is change out the nodes and add some more things throughout the community to be able to keep the connection steady. Since then, the technician no longer comes to the community or responds to messages, customer service will only tell me that the problem will be fixed soon with no date. They refuse to schedule any appointment for a technician to come to my home. They promise call backs and say the issue has been escalated but I do not get a call back and have to keep calling. Absolutely nothing is being done and if I have to keep missing work, I will lose my job. This is affecting my livelihood and its absolutely disgusting how little they care about their customers. Cant speak to a supervisor. Cant get a scheduled time for communications or a resolution. Case #s lead to nothing. Just a note on my account. This is the worst service Ive ever had and I cant even change to a different company.