ComplaintsforBenevis, LLC
Current Alerts For This Business
According to information in BBB files Benevis, LLC has a pattern of complaint alleging Service Issues.
Specifically, consumers complain that Benevis, LLC cancels appointments, has poor customer service and does not provide the treatment as scheduled. When consumers reached out to Benevis, LLC to reschedule appointments the company either promised to reschedule, which never happened, or ignored consumer requests.
On May 19, 2023, BBB sent correspondence to Benevis, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son, who is now 14, had braces applied, at the age of 8, by an Orthodontist at Kool Smiles, located at **********************************************************. Not too long after his braces were applied, the Orthodontist was terminated and his care was provided by at least two other Orthodontists. However, both Orthodontists left before his adjustments were completed and Kool Smiles permanently closed their business shortly after that. His insurance, which was Optima at the time, but has now switched to Sentara, has already paid for the braces and the services related to the maintenance of them. Once Kool Smiles left, ******* Dental was servicing the ******** area and the patients who were negligently deserted by this company. ******* Dental is now located in *******, ** (******************************************) and my son's insurance referred me to them for braces removal. I called the company at ************ and was given an appointment for January 2, ****, at 11:30 a.m. After making the 2-hour drive, I was informed that the Orthodontist decided not to provide the services as he or she did not apply the braces and would not remove them. Meanwhile, my son is suffering because the braces are snagging and ripping the inside of his mouth. I have called EVERY Orthodontist practice in ******** and no one will remove them. I am desperate to have these braces removed so that my child does not get an infection and can get the relief he needs. I am asking that someone please help me rectify this situation. It is so unfortunate that these companies can place individuals in such dilemmas and seemingly no one cares. They took an oath and advertise that they want to help patients stay on track and complete their scheduled adjustments but their actions show the opposite. They are allowed to falsely advertise and seemingly get away with it.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Every time I have an appointment I go there for them to tell me the dentist is not in. These people are unprofessional on every level. When you call no one never answers from the office. I called to complain and speak with a manager I never get a call back. They all need to be retrained.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter was supposed to have braces put on and followed by this company. ******* Dental and Braces. They started her braces journey but now they keep canceling her appts. My daughter has not had her braces touched since July 11th it is now January 11th. All the while insurance is still paying them for services when they not providing any. I got sent to another branch by them and missed a whole day of work paid toll and gas only to arrive at that branch and be told she cant be seen here hes not taking new patients. This is $225.20 of MY money down the drain for each day that I travel over there just to be turned around with no progress. Multiple times Ive traveled 1 hour maybe a hour and a half for nothing! Just to be sent home with the excuse we tried to call you. No they did not! I think this company is committing fraud. By the way my insurance is Optima ******************* My daughter can not be seen any where else for her braces because Optima has paid them.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Canceled cleaning appointments 4 times in a row. The cancelations came in 2 days before the scheduled after waiting 6 months each time.Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Arrived @ 12pm dental app 12/16 & was told they were 90 minutes behind. 4 wisdom extractions were to be done. "****************" performed b/c the original dentist "didn't come to work" I was told. He had a difficult time getting these babies out I really made him sweat but he was very nice & I was comfortable w/him. B/c it was so difficult he told me straight up I was going be in a lot of pain & to make sure I stay on top of my meds even suggested setting alarms. The s*** show started immediately after I left! My pharmacy called & informed me they don't accept my insurance. When I left the office it was so many people still their **************** but they refused to answer the phone so my mom paid cash out of pocket b/c I needed them! "****************" gave me 15 antibiotics 1q8H, 15 ibuprofen 1q8H & 12 hydrocodone 1q6H & a mouthwash. I started them all 12/16 @ 3pm & been on a schedule as directed. I'm going to be out of pain meds(narcotic) completely 12/19 after 3pm. When I called to see if I could at least get more ibuprofen I was told "he's not gonna do it" she went on to say they were closed & when I told her she was lying she corrected herself stating it was "no dentist in the office today" I understand narcotics usually aren't refilled but the lack of helping, understanding & professionalism?! This place is so ghetto & unprofessional, the staff is so rude & if you dare ask them a question it's almost like you're bothering them. I called multiple times, left messges, etc. Whoever I spoke with last literally said, "WELL HE WORKS FOR A TEMP AGENCY SO I DON'T KNOW TO CONTACT HIM." I called my local ER to see if they would see me but from past experience, most places don't touch dental patients b/c it's too risky. Luckily, I'm in the medical ********* know how to take care of my self but what about other people? What if it was a emergency? What if I didn't have family or anybody else to help me? The money was paid to the pharmacy b/c they wouldnt answer in time to reroute.Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My kids come to this dentist for sometime now and ever appointment made has been canceled the day of. They deleted my kids file and made me sign a premature removal paper. Making it look like it was my fault, but it has been this horrible company and the way they run the business. They should be shutdown because they do not hold up to their mission statement.Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my daughter in Tuesday, Oct. 31st, to receive two crowns on her bottom right molars. I spoke with the dentist and tech and clarified it was for the bottom right molars. I signed a consent for just those two. My daughter (******************* (age 3)), unlike when she got her bottom left crowns, was in a lot of pain and her mouth was swollen. She didn't smile or anything the rest of the day. Wednesday morning, I woke her up with tickles as I normally do. When she smiled, I noticed that ALL of the top right side had silver caps as well. They were NOT supposed to touch the top portion of her mouth, nor did they come into the waiting room to ask me if I wanted to do that the same day. During her routine exam, they only spoke about her bottom molars. They said her top teeth were fine. They were also supposed to use white caps on ALL of her teeth, and keep giving excuses as to why they cannot. It is now Friday, November 3rd, and her mouth is still swollen and she is still in pain. Nobody was able to see me today. They also refuse to give me an Itemized treatment plan. At this point, a lawyer will be contacted.Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
October 23 , 2023 I went into ******* Dental for a Wisdom Extraction. The extraction was completed. I was giving a 5 days Doctors note to return to work October 29, 2023. I was told from my employer a doctors note has to be signed and also a Doctor would have to fill out FMLA forms in order for my position with the ********************** to be Covered. I return to ******* Dental On October 25, 2023 at at 8:50am . When I approach ******* Dental the doors were locked once I looked inside some cut the lights off then ran in the back . Their normal operating Hours are from 8:00am to 5:00pm I stayed up there from a few while other patients arrived. We finally got inside once one of there employees arrive for work. I explained I need more documentation filled out for me to be covered for the leave I was required to take during the healing process after my oral surgery. Thats said they were unable to sign on anything the doctor would have to sign off for them . His Name is *********************** . Ive been going back and forth to ******* Dental for a week now and constantly calling. They have not yet picked up the phone and there constantly closed during normal business hours.I have spoken with the office manager on numerous occasions but have still not been contacted back for more information.If I do not have my FMLA and Short term disability claim filed by 11/6/2023. My Position working for the ********************** will not be protected and I will not be paid for the days I was out on leave after my oral surgery .Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Have been paying for braces since 2022. The only thing that has been corrected is a crooked tooth. There are times where several months have gone with no orthodontist and my son had broken brackets. We just had to wait. He has only had partial top braces on and we keep getting pushed back for more appointments where nothing happens. Now they want an additional $4000 to continue treatment. Went to new ortho and he needs extensive treatment that Sunnybrook has never even acknowledged. He needs an appliance in his mouth to fix lower jaw. Sunnybrook has never shown us xrays or anything. I am disgusted and I want my money returned to go towards new treatment.Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Billing sent me a bill in August of 2023 for my son and husband for dental treatment in December 2022. The charges totaled $750.61. My insurance sent them a payment, and Pine Densitry said they never received it. My insurance company requested they put a stop payment on my accounts until they find the payment received. They have yet to put my account on hold and are still requesting payment without sending me a revised bill. They do not pick up their customer service line. Their contact number is ************. Considering they are so unorganized to handle billing, they should not be penalizing customers.
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Contact Information
1090 Northchase Pkwy SE STE 150
Marietta, GA 30067-6407
Customer Complaints Summary
76 total complaints in the last 3 years.
30 complaints closed in the last 12 months.