Business ProfileforThompson Mechanical, LLC
Current Alerts For This Business
According to information in BBB files, Thompson Mechanical, LLC has a pattern of complaint alleging Repair Issues.
Specifically, consumers complain that Thompson Mechanical, LLC comes out to repair their appliances. However, once Thompson Mechanical, LLC comes out, they typically order the needed parts, which take days and sometimes weeks to receive. Once parts are received and installed, consumers state this doesn't repair the issues, and the appliances remain broken. Consumers say they have been unsuccessful in getting refunds or a resolution from Thompson Mechanical, LLC.
On December 11, 2023, BBB sent correspondence to Thompson Mechanical, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, Thompson Mechanical, LLC failed to respond. This aspect of the Business Profile will be updated once additional information becomes available.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
At-a-glance
Customer Complaints
7 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- McDonough, GA 30252-8664
- BBB File Opened:
- 6/16/2020
- Years in Business:
- 8
- Business Started:
- 8/17/2016
- Business Started Locally:
- 8/17/2016
- Business Incorporated:
- 10/17/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Javonte Thompson, President/Owner
- Contact Information
Principal
- Mr. Javonte Thompson, President/Owner
Customer Contact
- Mr. Javonte Thompson, President/Owner
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Deborah R
1 star06/28/2023
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