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          Make My Trailer has 1 locations, listed below.

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            Business ProfileMake My Trailer

            Trailer Parts

            Contact Information

            Pearson, GA 31642

            Visit Website
            (912) 501-3025

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Pearson, GA 31642
            BBB File Opened:
            2/12/2021
            Business Management
            • Chole Perez, MMT Sales Representative
            Contact Information

            Principal

            • Candace Diaz, Office Manager

            Customer Contact

            • Candace Diaz, Office Manager
            • Chole Perez, MMT Sales Representative
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/06/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On pick up scheduled for Nov 12, 2022 there were these issues. -Ball coupler is not fit properly and has bubble gum welds -Safety chains are of size for small garden trailer -******** ******* plate on front is crooked and bent and dented -******* plate all over the trailer is bent and tweaked from screwing it in wrong -side panels aren’t sealed at joints -side panel cuts are chewed up and uneven around wheel wells -rear trailer frame is bent/ bowed -******* plate around the rear is so bad they put 2 layers of rubber around the gate to attempt to seal it -plywood is in terrible shape and is flaking and uneven throughout -gobs of caulking in the corners covering up?? We were told on that date they were giving us the deposit of $1360 which was paid on Oct 7 2022 and we have not received it.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Desiree B

            11/15/2022

            We ordered a trailer from Make My Trailer and it has not been a good experience!! An email is sent to the customer once the ******************** is ready for pickup. Granted the pickup location is 6 hours from where we live. We had ordered a white trailer so expected to get a white trailer. When my husband got to the manufacturer there was a BLACK trailer sitting there. He went inside to speak with the lady and she informed him that the black trailer was his to pickup. He informed her that he had ordered a white one and was told that he could take it or leave it. First off, what kind of customer service is that????? Second, why was an email sent to us letting us know our trailer was ready if in fact it wasn't? The lady told my husband that if we wanted to wait for a white trailer to be built it would take another 6-8 weeks. This would have not been an issue if they would have just told us that upfront. Since the trip to get the trailer was a 12 hour drive round trip, we couldn't justify not taking the trailer that was there. Then when I called the office of Make My Trailer to explain what had happened, **** said that she would talk with her boss to see if they could give us any sort of compensation. It has been weeks now and they are avoiding my calls!! I also wanted to point out that the manufacturer did a crappy job building the trailer. The inside light worked once and quit, the door was built crooked (very obvious) and they did not put any support under the side door frame. I would not suggest doing business with this company!!! If I could leave 0 stars I would just for the fact that the lady at the manufacturer was rude and didn't care that they didn't have the correct color of trailer for us, the trailer was built half assed and that the company itself will not return our calls!
            Read 1 More Customer Review

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