ComplaintsforQC Kinetix

• Initial Complaint

  01/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have had lower back back problems for a few years now. It's the kind that wh3n it flares up I can be bed ridden for a few days which will cause me to miss work and therefore could definitely jeopardize my employment. So when I went in for my initial consult I was told that the procedure would cost $12,500.00. This is not pocket change for someone, obviously. I had intended on paying the full amount but I was hesitant because this is a major investment and I have also been in contact with other specialist in other countries such as ******* (the doctor that treated Kobe, may he rest in peace),*********, and even ******. I have previously been treated by the same doctor that treated ***************************, whom has since relocated to *******. So when I say that I have done my research, that would be an understatement. Being a former soccer player that played at the highest level, I wanted to do my due diligence not just because I love my job and would not want to jeopardize it but especially because I go to the gym everyday and that is also very important to me!So when I had to miss a couple of days of work due to an episode of major back pain I was determined to get the treatment to fix my back, and if a medical institution says that they have treated former star athletes then I thought it would be my best option.So I was a bit desperate to get this procedure done and that caused me to consider getting the whole thing financed. So I went in to do the financing application, when I got there, the lady at the front desk said that the amount I needed was now $13,500. So I immediately said that the amount I thought we had agreed upon was **** k. I asked her to go and verify this information with the doctor that I had spoken to, she stepped back into the back and promptly came back starting that the amount is indeed ****k. That sort of irked me because now it felt like I was dealing with a used car salesman. So I hesitantly did the financing application and my payments would be over 500 dollars a month, but I was in pain and I needed to get this done. I did schedule my first treatment which would have been a few weeks after that date and I felt that I had plenty of time to walk away. Not a word was Said to me about my obligation to pay for my loan if I did not go through with the procedure. I felt backed into a wall and I needed to get this thing done, if you have had back pain, you know exactly what I am talking about.So I eventually, when felt better, and after I read some of their reviews on BBB (I needed to look further into this company's reputation) I decided not to go through with the procedure.I sent a text to the doctor that had quoted me the initial amount and told her that I decided not to use their services.So when I had a debit of $551 from lending point I immediately contacted them and explained to them that I am never received ANY treatment and that they needed to refund the funds back to me. They said that I needed to contact the doctor and ask them to send those funds back then they would be able to do the refund. I sent an email to QC kinetic but never received a response. So after a couple of days I called to ask about my inquiry and I was transferred to a lady named ********, that was a week ago. She stated that she had not been in the office but that she would give me a response. Somewhere within that short conversation she said that they don't do refunds because they have purchased the equipment and that she would definitely be getting back to me. Not a word since.I never received any medical treatment other than the doctor asking me to touch my toes. Now you want to tell me that you are about to ruin my credit?? I have worked on fixing my credit and i do not intend on letting this institution ruin it for me. In what world would someone say: meh, that's OK you can keep the ****k that you took from me without you lifting a finger. Yeah exactly.The public needs to know the kind of practice this is.

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