Business ProfileforRicoh Americas Corporation

We bought a Ricoh SP C840 dn color printer and paid nearly $3,000.00 for it. It is an excellent printer; however, after 3 years, I received an error message and tried to get it repaired. When I called Ricoh, they gave me a number to a repair company that is located in ******** and only services ******** area. I'm in **************, so I called back and told them the mistake. They said my printer belonged to another company which was in that area. I told them the printer was NEW when we bought it and it did not belong to that company, which I could not even find on the internet so, they said I needed to update the account. It took a week to get the account updated. According to them, I bought the company from a distributor, and they had no way of knowing that it had been sold. After getting an email that my account had been set up with the correct name, I tried to request service. Again, they gave me the ******** number. I had to speak to 3 different people and was on the line over an hour. They tried to give me that number two more times during the process before they finally asked me where was the company located from which I bought the printer. That was Georgia and it is 3 hours from me. They finally said they would have a technician call me. I still have not received the call. This is too much money to pay for a printer and then cannot get it serviced.While they make good printers, I would not advise anyone to purchase a Ricoh printer. I would take an act of God to get any service and then I'm not sure you would get any.