Business ProfileforCarriage Kia of Woodstock

I drove my vehicle to ********************* in December 2023. Ten business days later- the dealership called to tell me my vehicle was inoperable and needed multiple parts for repair. I was not satisfied with how my issue was being handled, especially since it was inoperable AFTER I DROVE IT to this dealership, so I had my truck towed to Carriage *** in Woodstock. Corporate *** agreed to pay for the parts on my vehicle, but I do not have an ETA on when they will be complete. One of the parts needed is a wiring harness. There was a harness on the way from ***** for a Sorento the first week of August- but I do not think it was for my vehicle. I am receiving 0 updates from the dealership for the repairs that are needed. I am now concerned that my tires will be dry rotted as well since my vehicle has been sitting for 9 months. In the time that my vehicle has been on the lot at ***- I have spent $4777.84 in car payments and $1272.62 on insurance for a vehicle I can't even drive. I was told if I place my truck as inoperable- I will have to re-register and pay taxes again on my truck whenever its finallyfixed. When I called on 7/30/2024- I was advised someone would reach outto me and that my case was being escalated. I have yet to receive any communicationfrom the corporation or the dealership. My family has purchased 8 vehicles from *** in the last 7 years, but we are truly considering trading in our current vehicles for other manufacturers and neverbuying from *** again based on the lack of communication and "customer service" we have received on this case.