3 Customer Reviews
Review from Mel M
1 star11/18/2022
Diagnostic Laboratory Services, Inc. ("***") should be fined for their unethical billing practices. I've had two bad experiences with their billing. I have an excellent credit rating and have paid all of my bills on time for my entire life. In the first incident, *** referred my account to a collection agency. Upon receiving the notice from the collection agency, I contacted *** to ask for a copy of the bill. When I reviewed the bill, *** had sent it to the wrong address (I only received the collection notice because my neighbor gave it to me). 6 months later, *** sent my "delinquent" account to a collection agency again. I again contacted *** and they mailed me a copy of my "delinquent" bill which was dated October 2019, three years ago, which was sent to an address I haven't lived at for over two years. Why did they not address this "delinquent" bill during their first mishap? Why wasn't it sent to my correct address? Why didn't the *** representative raise this alleged second bill when we were discussing the first one? In addition, in mailing me a copy of my "delinquent" bill, they included an invoice for someone else which listed all the testing that this particular person had undergone. Surely, *** has violated some type of regulation or law.Review from Sabrina H
1 star07/28/2022
It happened at my doc's office, but the phlebotomist was from DLS. I was there for generic carrier testing, and the phlebotomist thought I was there for HIV test. I told her what I was there for. She seemed very confused, while she had the paper work plus the testing kit that says generic carrier testing on her hand! Eventually she figured it out. After she put the needle into my arm, she grabbed the testing kit several times trying to read the instruction. She looked very nervous. When she was done, she looked at the vial and said the vial was not full, and she was not sure if the test would be accepted...The nightmare started after. I had a giant dark bruise on my arm and it was very sore. It actually got to the worst after 7-8 days. Lots of people asked me what happened. It finally went away after about a month. I would like to attach pictures if I could. I emailed the organization and someone did call me to follow up and apologize. It seems like this person is new and there is lack of training and supervision there.
Diagnostic Laboratory Services, Inc. Response
08/05/2022
Mahalo for your feedback. We appreciate you reaching out to DLS as it allows us to continuously improve the care our patients receive. We do apologize that your experience did not accurately reflect the kind of service we aim to consistently provide. If there is anything else you would like to discuss with us, then you may reach us at ************. Thank you,***************************** ********* Communications CoordinatorReview from Susan F
1 star05/24/2022
I just received a **** for services on 5/12/22. But this is for services they say happened on 5/18/20! I get someone who says the insurance company, *************** Shield had a delay in billing. 2 YEARS!!!! I pay all my bills, yet being that is would have been by credit card, of which I have several, I wouldnt know when after date of service it was paid, nor which credit card. But I am told to pay the ****!! Outrageous! No apology! Shame on Diagnostic Labs. So I will pay this 2YEAR OLD ****. But never again!Diagnostic Laboratory Services, Inc. Response
05/31/2022
DLS acknowledges the delayed billing. We apologize for the inconvenience that this caused. There are several reasons for delayed billing, but timely resolution of all issues should be our focus. We appreciate the feedback and are working to address the workflow issues that result in these delays.
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.