Business ProfileforHARU Energy

From the point of payment on, the communication with eStat Hawaii was abysmal. They consistently failed to return my phone calls or respond to my emails, leaving me in the dark about the progress of my solar system installation since June 2022. It is incredibly frustrating and unprofessional to be constantly ignored by a company that I had paid in full.To make matters worse, the solar system they installed has multiple issues. Despite numerous attempts to reach out to them for assistance, they they haven't provided any effective solutions or plans to address the issues. My system suffered from almost day shutdown downs, where the batteries would not discharge. The inverter manufacture has said that the system was designed with insufficient battery storage, to which eStat has no response. This complete lack of accountability and customer care is simply unacceptable.Additionally, it is worth noting that eStat, after failing the permit inspection, failed to complete the necessary work to pass final inspections and close the permits for my installation. This oversight not only demonstrates their negligence but could also have legal ramifications down the line. It is highly concerning that a company would be so careless in ensuring that their work is up to code and in compliance with regulations.Overall, my experience with eStat was nothing short of a nightmare. Their failure to communicate, address issues, and complete essential inspections has left me deeply unsatisfied and frustrated. I strongly urge anyone considering solar installation services to steer clear of this company. There are many reputable alternatives available that prioritize customer satisfaction and adhere to professional standards.It is my hope that by sharing my review, others will be spared from the distress, disappointment and high electric bills I continue to endure.