Business ProfileforLei Floor and Window Coverings

Purchased flooring & installation on 9/29/21 from *************************************************** Coverings, **** After installation, installer instructed me to remove blue tap 24 hrs after. I waited 48 hrs and when removed is when I realized there were 2 different transition colors that didn't match the floor. I had sent the salesman numerous emails asking for the matching transitions. He would continue to say that it's coming from the mainland. I sent numerous emails to salesma & rarely received a reply. Another salesperson asked me to forward my ***************** to her and she didn't reply either. About 8 weeks ago I walked into the store & spoke to the salesman personally, he kept saying its on it's way and using shipping issues as an *********** just have to wait. He said he will have the owner contact me. No response from owner. About 2 weeks ago I called to follow up again and was told this salesman is no longer working there. The transitions are not applied correctly also. Rubbish is trapping under it and makes a crackling sound when stepped on. I had same type of flooring installed in another condo by another installer and it had matching transitions and no problem with how it was installed/sealed. If there wasn't matching transitions available for what I chose that information should have been disclosed and I would have chose another. I would have not purchased if I knew this one didn't have matching transitions. I haven't received any apology or courtesy follow up email or call from any associate there or from "the owner". No one reached out to try to resolve this issue. I paid $4790.34 & still paying on a timely basis, Invoice #*****. Requested Resolution: Full or 90% Refund or Replace with another flooring choice that have matching transitions compatibly priced or Install matching transitions asap.