Business ProfileforGerber Collision & Glass - Kaneohe

I took my truck in for a passenger front and rear door repair. The first time I took it in they took a month and a half. When I got it back the paint job had drips, haze, and there was overspray on my rearview mirrors. The side step they replaced was also damaged. The area where they removed the bolts from the hinge was scratched during the removal. The front passenger door did not align flush. The second time was 2 weeks later and I had to call them to remind them about my truck. I brought it in took a little over a week and the paint job still was hazy and they said they just need to buff it but I had to bring it back. The door still was not aligned, the rear passenger door lock did not work, and the side step was still damaged. I scheduled an appointment to change my side step and fix the door alignment the following week and when I got there they told me they didn't schedule for the door I had to come back the technician was off that day. I waited another 2 weeks had to call them again to follow up and only then did they schedule me for the following week and said it would only take a couple hours. When I dropped my truck off they said it would take all day. So I planned accordingly. They couldn't offer a car or a ride. They called me in an hour and said it was ready. When I got there my door was still not flush and now the handle is hard to pull open. I spoke to the general manager, *****************, and he said "that is the best we can do you can take it somewhere else and your insurance can pay for it." I wasted countless hours going back and forth to the shop and calling to follow up over the course of five months. It's disappointing that