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          Cutter Dodge Chrysler Jeep of Pearl City has 1 locations, listed below.

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            Business ProfileCutter Dodge Chrysler Jeep of Pearl City

            New Car Dealers

            Contact Information

            905 Kamehameha Hwy

            Pearl City, HI 96782-2501

            Visit Website
            (808) 564-9640

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers the sale and service of automobiles.

            Business Details

            Location of This Business
            905 Kamehameha Hwy, Pearl City, HI 96782-2501
            BBB File Opened:
            5/29/2013
            Years in Business:
            14
            Business Started:
            6/30/2010
            Business Started Locally:
            6/30/2010
            Business Incorporated:
            9/30/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cutter CJD, Inc.
            Business Management
            • Mr. Jarrett W Cutter, Vice President
            • Mr. Customer Service Manager, Manager
            Contact Information

            Principal

            • Mr. Customer Service Manager, Manager

            Customer Contact

            • Mr. Customer Service Manager, Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a vehicle from Cutter to be shipped to ************** on April 30th. The transportation company was *******. It arrived on May 19th with a scratch, potentially there before the vehicle was shipped or occurred during the shipping process. Since Cutter assured me it was undamaged when they handed it over to Manheim, I began the process of getting repair quotes and photos of the damage to send to Cutter to be relayed to *******. Since ******* was contracted by Cutter and not me, I am not able to contact them directly because I'm not technically their customer, so I am dependent on ******************** communicating with them and me during this process. On June 20th, I was able to send clear enough pictures and 2 repair quotes to Cutter to be sent to *******. Since then, I've sent multiple emails and called Cutter and have even reached out to ******* to try to get any follow-up information possible. The damage could potentially be $3,200 to repair, but most likely more since it has now been exposed to the elements for months and could have already begun to rust. The lack of communication is not unusual for them; it was similarly painful and slow every time I needed information from them during the whole buying process. I am requiring a response from them or Manheim, as well as compensation for the damages, and compensation for the time I have had to wait for both and any further damage the delayed repair may have caused.
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Norlyn M

            07/01/2023

            Horrible customer service and bad experience when I brought my vehicle to Dodge Pearl City numerous times between Dec 2022 - June 2023. Took car in 4x. The more I brought my car in the more issues I had, car rental was handled poorly, information told was inconsistent.Dodge offered to do safety check multiple times. 1st time, was told with a fee. 2nd time, was told will be free. 3rd time, was told with a fee. 4th time, was they do free safety checks. Dodge told me they do not road test if safety check is expired but they did. All road tests on my Journey was done with an expired safety check. Dodge failed my safety check for my windshield back and front; No water coming out. MY FACTS: the day I brought my car in, while I was driving on the freeway I used my front/back wipers and water worked fine. I did a final windshield wash before I pulled up to Dodge service. When I opened my Journey hood, I saw my water shield tube slit.My new battery I bought from Dodge and was placed by them 6 months ago died. Dodge stated if battery goes bad, they can change it w no charge. I went back and was charged for 2 diag test (battery and engine light). I repeatedly expressed to a Dodge emp my frustration and experience w them since the 1st visit. I was told "I will not apologize for something I am not aware of. I am not going to apologize if I am not sincere about it". I did speak to that person before and made a complaint. That individual told me I can go to any dealership, there's 2. What that emp does not know is that I tried and was told to go back. I didn't want to go back to PC but I was told I had to bc they had already worked my car even with my bad experience there. I'm disappointed that I was put in a situation where I had no other options. I pay for my extended Warranty, unfortunately, I have to go to Dodge only. But what topped the end of my Journey at Dodge is how all of a sudden my windshield water tube was slit after I took it in to Dodge PC.

            Cutter Dodge Chrysler Jeep of Pearl City Response

            07/07/2023

            Thank you for bringing these issues to our attention. If you would like to speak directly with the General Manager please reach out to ********************* at ************** or email at ***************************************
            Read 2 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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