Business ProfileforSpringer Professional Home Services

Springer had been providing pest control service for our house. We've continued to be billed for service when it was not provided. I sent a request through their website and then a letter on April 18 communicating to cancel our service and that we would not be paying for service billed for the date April 5. Reason: when I was contacted on April 4 about service being scheduled for morning of April 5, I replied that I was not available and requested that it be moved to April 12 or a future Friday. Service did not happen on April 5 and I never received a response. Therefore, we should not have been billed for service on that date. In May, got another statement indicating balance due for April 5 so I sent another letter re-communicating service was not provided on April 5 so we should not have been billed for service and that we aren't paying for service not provided. A voicemail was left on April 24 claiming a reply to my text didn’t get sent as it was left in a draft. In addition, claiming service did happen on April 5 and that a manager was along and doing a ride along that day. That is NOT true - I was home that day sitting in my dining room working and could see both my driveway/front yard/street as well as backyard. I saw no one in our yard, nor a truck parked in our driveway or on street. In addition, if they had been there our two dogs would have barked incessantly and that did not happen; thus, they were not at our house and did not provide service on that day. I've continued to communicate we want our service canceled. In addition, that we are not paying for service when it was not provided. But they continue to send us a monthly statement wanting payment. In addition, we just a survey request from them indicating they value our relationship and referred to us as a valued customer - so doesn't appear they've canceled our account either. While they've claimed to have provided service that day - it did NOT happen - I was home and THEY DID NOT SHOW UP.

Thanks for the opportunity to respond.  First, I apologize for any miscommunication on our part, operations manager Mark ******* has called and emailed to no response, and your technician has also texted and called and received no response.  We did not provide service on the 5th of April as you have stated, you did indeed ask for it to be rescheduled on a following Friday and we did so and completed the work on Friday the 19th, this is the bill that you have been receiving. We have tried to contact you to make amends and to clear up any confusion, and have not received any response.  Please accept this as our response that your account is canceled and that you will be credited with a free service on April 19th.