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          Find a Location

          GuideOne Insurance has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGuideOne Insurance

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1111 Ashworth Rd

            West Des Moines, IA 50265-3538

            Visit Website
            (515) 267-5322

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 77

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers insurance products

            Business Details

            This is a multi-location business.

            Find a Location

            GuideOne Insurance has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1111 Ashworth Rd, West Des Moines, IA 50265-3538
              BBB File Opened:
              1/1/1957
              Years in Business:
              77
              Business Started:
              1/1/1947
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • GuideOne Specialty Mutual Insurance
              • GuideOne Mutual Insurance Company
              • GuideOne Elite Insurance Company
              • GuideOne America Insurance Company
              Business Management
              • Kayse Barker, Legal Assistant
              • Ann Michelson, Assistant Vice President
              Contact Information

              Principal

              • Ann Michelson, Assistant Vice President

              Customer Contact

              • Ann Michelson, Assistant Vice President
              Additional Contact Information

              Fax Numbers

              • (515) 267-5431
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/23/2022

              Complaint Type:
              Order Issues
              Status:
              Answered
              Date of Transaction 03/21/2022 - Amount of unauthorized debit $842.84. Guide One provides insurance covering my church building for the past 8 months. We have automatic draft each month to cover our monthly premium of $115.00. This draft was as mentioned above. No notice was provided that this unusual amount would be deducted. No explanation was provided to why my agreed coverage amount changed. I've made several attempts to get this error corrected and Guide One is not responding to my request for help. This transaction made my account overdrawn causing a financial burden to my organization.
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Ronnie D

              08/29/2024

              Worst possible insurance for a Church .We have paid huge premiums for a while thinking we had good coverage .We had wind damage that resulted in a leak in the front of 3 rooms .We had a licensed contractor inspect and said in his professional opinion it was from storm damage .A senior adjuster sent a field adjuster out to inspect .The contactors estimate to fix was *****. which is very reasonable. The field adjuster was inconclusive .They paid an engineer 1500. to say we had no wind in the area. Within 4.1 miles of the Church there was a roof taken off from the wind which proved the engineer wrong. Sent a letter explaining the wind damage to Senior Adjuster with a letter from Contractor stating wind damage .Adjuster said case was closed unless we hired a engineer to prove the other engineer wrong. We sent claim in July 5 2024 and got the first answer August 23 2024 on a small claim .WE HAVE OVER 3 MILLION DOLLARS IN COVERAGE ON OUR BUILDINGS.

              GuideOne Insurance Response

              09/10/2024

              GuideOne will respond directly to complainant.
              Read 3 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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