Business ProfileforBath Fitter of Idaho

I am filing a complaint against Bath Fitter of Idaho on Chinden. I'm asking for repairs to damages to the bathroom ceiling totaling $887.49. Estimate provided by Mutual of Enumclaw.On April 10, 2023, water began pouring from the ceiling fan vent in my downstairs bathroom.My brother was taking a shower in the upstairs bathroom and it was obvious the water was coming from - or exiting from - a pipe in the downstairs ceiling.I had him shut off the shower and immediately called All Star Plumbing and was told someone would be to my home that day.*********************** from All Star Plumbing, a journeyman plumber (20 years) assessed the situation to determine where the water was coming from by cutting a hole in the downstairs ceiling and removing the wet sheet rock. Upon inspection, he determined a problem with the DRAIN in the upstairs shower. He said I needed to call Bath Fitter because it was their drain. On April 17th **** from Bath Fitter came to assess the situation.Upon inspection, he told me THEIR original installer NEGLECTED to silicone the drain and that it was not sealed at all; hence the water pouring from the ceiling fan.He sealed the drain then said, "now turn on the shower and lets looked through the hole downstairs to see if it solved the problem'". Which it had. But the sheet rock was damaged and the hole was necessary to make sure the unsealed drain was the ONLY problem. Installer **** wanted to check through the hole to be certain the problem was solved so he saw the need for the hole.I asked when the ceiling would be repaired and he said they would not because he didn't cut the hole. Bath fitter sited the warranty that they are not responsible for damage from leaks; however, they are responsible for damage from NEGLIGENCE when the installer NEGLECTED to seal the drain, thus causing damage to my downstairs ceiling. They maintained I should have called them, not a plumber. Any reasonable person calls a plumber when water is pouring from a ceiling.