We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sterling Idaho Urgent Care has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sterling Idaho Urgent Care

              740 S Woodruff Ave Idaho Falls, ID 83401-5285

            • Sterling Idaho Urgent Care

              2761 Commercial Way Rock Springs, WY 82901-4753

            Business ProfileSterling Idaho Urgent Care

            Health and Wellness
            Multi Location Business

            Contact Information

            740 S Woodruff Ave

            Idaho Falls, ID 83401-5285

            Visit Website
            (208) 542-9111

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Sterling Idaho Urgent Care has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sterling Idaho Urgent Care

                740 S Woodruff Ave Idaho Falls, ID 83401-5285

              • Sterling Idaho Urgent Care

                2761 Commercial Way Rock Springs, WY 82901-4753

              Location of This Business
              740 S Woodruff Ave, Idaho Falls, ID 83401-5285
              BBB File Opened:
              8/20/2002
              Years in Business:
              23
              Business Started:
              8/1/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Sterling Medical
              Business Management
              • Mr. Scott R Brown
              Contact Information

              Principal

              • Mr. Scott R Brown

              Customer Contact

              • Mr. Scott R Brown
              Additional Contact Information

              Fax Numbers

              • (208) 542-9114
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/10/2024

              Complaint Type:
              Order Issues
              Status:
              Unresolved
              On June 19, 2024, I took my grandson to Sterling Medical in ******, ID for ********************** treatment. He was visiting from out of state. We contacted his insurance prior to going for medical assistance and was told he had coverage at urgent care in out of state locations. We gave Sterling his insurance information and they indicated they would file claims. Since then they have refused to file insurance claims after phone contacts and letters by insurance company. Sterling is sending this to collections for non-payment. The insurance company indicated a there was a technicality that they were working through with Sterling to get the documents. Now they are telling me that Sterling is just not working with them to provide information and process the claim. Im not sure what you can do but Im hoping you are a resource for encouraging Sterling Medical to work through this insurance issue, provide the documentation and allow the insurance to process and pay the claim.
              Read More
              Read 4 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ana W

              11/02/2023

              During the pandemic on 06/09/2021, Sterling Urgent Care Located in ****** Idaho provided me with *** ******** *******. Before they provided me with ********* *******, I let them know I was uninsured person and they said they will not charge me for the ******** ******* and two years later, Sterling Medical LLC sent me a bill dated on 10/03/2023 with the amount of $48 Dollar for this ******** *******. According to the official website of ************* ********** of ****** and ***** Services, providers cannot charge for ******** ******* or ************** of ******** ******* regardless they provide with this service to insured or uninsured people. On Oct I9th 2023 I sent a letter through their website, www.urgentcare.com. In this letter, I was asking them to correct this bill and let them know they cannot charge for this service. Then next day October 20th 2023, they called me to let me know the reason they are charging me $48 dollar for ******** ******* is because the government did not pay for this service to them. I also let them know that I reported this matter to the Office of the Inspector General, U.S. ********** of ****** and ***** Services, ********************************************************************** 
              Read 3 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.