2 Customer Reviews
Review from Kandee A
1 star08/15/2023
After using the company for years for maintenance, we felt safe having them replace a furnace at our home, even though we now live out of state. The work was done, the technicians are knowledgeable and efficient. However, we were sold a loan by the company salesman, held and serviced by ********, a subsidiary of ******* *****. The loan terms were not available to us until the work was already done. The bank refused to disclose anything to us on the phone, due to "privacy concerns". The terms of the loan are virtually identical to the terms that were ruled to be predatory lending and declared illegal in the past. A bit of research shows that ******** is in court currently, has been in court in the past and has paid fines in the millions for their illegal and predatory practices. As a long time resident of ******************** where Home ********************** is based, I felt that it was very important to let them know what our experience has been. Despite placing numerous calls, no one has returned them, and the answering service has made it clear that they are tired of taking the same message. I am appalled by a company that I trusted being the avenue through which a predatory lender is now causing such grief and expense in my life. I'm even more shocked that in such a small community, they refuse to address the situation. I'm left to assume that they continue to throw their loyal customers to the sharks.
Home Heating & Air Conditioning, Inc. Response
08/23/2023
I'm sorry to hear this. It sounds like your issue is with the finance company. GreenSky is owned by ******* ***** and is one of the largest financing companies used in the home services and improvement industry. Their customer service phone number is ************. If you have any maintenance or repair issues please let us know. -Home Heating & Air Conditioning, ****Review from Richard A
1 star03/05/2022
Home Heating & Air Conditioning **** came to our home to clean and analyze our heater and air conditioner in Sept. 2021. The tech told us we would be lucky if our heater would last a week. He then called a sales person to come over and try to sell us a new heater and air conditioner. After they left the heater broke down, as he predicted, the next day. We called another company for a second opinion. As soon as the second opinion man opened the heater, he found a vacuum hose that had a razor sharp slit in it where it connected. He cut the damaged end off and reconnected it at no charge. His analysis of our heater was that it should last for years. It is now March 2022 and we have consistently run our heater since Home Heating & Air Conditioning were here in Sept., with no problems. We give them one star for us learning from this experience the value of a second opinion, which saved us thousands of dollars. My wife and I do not recommend using this company for we feel they are dishonest or at best incompetent.
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