Business ProfileforMiddlekauff Automotive Group Inc
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1243 Blue Lakes Blvd N, Twin Falls, ID 83301
- BBB File Opened:
- 4/26/1990
- Years in Business:
- 24
- Business Started:
- 8/1/2000
- Business Started Locally:
- 8/1/1989
- Business Incorporated:
- 12/13/2003
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Middlekauff Ford Lincoln
- Middlekauff Ford Linc Merc
- Middlekauff Honda
- Business Management
- Mr. Dave Mace, General Manager
- Mr. Gregg Middlekauff, President
- Ms. Nanette Davids, Controller
- Mrs. tiffany martinez, Assistant
- Contact Information
Principal
- Mr. Gregg Middlekauff, President
- Ms. Nanette Davids, Controller
Customer Contact
- Ms. Nanette Davids, Controller
- Additional Contact Information
Fax Numbers
- (208) 733-8791Primary Fax
Phone Numbers
- (208) 733-7700Other Phone
- (208) 733-8791
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kristen A
1 star03/20/2024
Middlekauff Automotive Group Inc Response
03/22/2024
Upon reviewing the circumstances surrounding your son's visit to service on January 4th, 2024, we found that the under panel of your vehicle was indeed dragging the next day due to what we determined to be deep snow/slush-covered roads as we see this often. In response, we promptly reattached the cover using zip ties, as the retainers were completely missing and we do not stock ********** components understanding hed like to be back on the road promptly.
It's important to note that when your son returned to us 10 weeks later on March 20th, 2024, we found only minimal damage to the cover, which did not significantly affect its functionality. We explained that the missing retainer did not cause the cover to drag or be out of position, and such wear and tear are common among vehicles of this age and miles.
Furthermore, as your vehicle is a **********, we do not stock the factory retainers that were lost due to the snow load. However, we assured your son that the zip tie used to secure the panel effectively holds it in place, as we had communicated to you during the initial repair.
We understand your frustration regarding the conflicting information you received from another business regarding the need for new parts. However, based on our assessment, a replacement shroud was not necessary, and we offered to provide the labor at no charge if you chose to purchase new parts.
We strive to provide exceptional service and address any issues that arise. We regret any miscommunication or misunderstanding and would welcome the opportunity to discuss this matter further to reach a satisfactory resolution.
Sincerely,
**** with Middlekauff Honda Service Team
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