Business ProfileforRaymond KIA

Vehicle having hybrid battery issues: codes P1B96 and P0DE6. Hybrid/EV battery voltage and cell battery voltage low. Alerts advise driver to stop the vehicle. 8/12/24 The vehicle was taken to the service ****** at Raymond Kia in *******, ******** under the service adviser ***** ********* for this issue. Service ****** solution: Clear code, test drive, and advised me to drive the vehicle more. Despite the vehicle being used for daily commutes of 35 miles or more. No proper diagnosis was completed and no issue was given regarding the hybrid battery system. 8/23/24 The vehicle was brought in to the service ****** again at Raymond Kia in *******, ******** under the service adviser ***** *********. The hybrid battery system discharged to the point of failure and the above voltage alert was again present. Service ****** solution: Clear code, test drive, communicated with Tech Line, and advised me to drive the vehicle again as no issue reappeared when test driven. However vehicle was dropped off with present and active alerts and codes.Presently the vehicle remains in service without diagnosis of the issue and without a resolution for repair. The service teams advisement is for me to take the vehicle back once again without repairs or even a diagnosis being done.With almost 3 weeks in service the vehicle was not diagnosed and the issue was not resolved yet again. I was advised that the rational for the lack of resolution is that the vehicle must alert and throw a system code while in service. Despite having been dropped off with the active alert and code and having the information historically saved when the vehicle was first dropped off for its first service appointment.Vehicle is currently under an active warranty for the hybrid battery system and the Raymond Kia ********************** has shown no diagnosis or repair and denied a loaner vehicle.Requesting diagnosis and appropriate repair after a review of any potential costs.