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          Find a Location

          Stericycle, Inc. has 40 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Stericycle, Inc.

              2355 Waukegan Rd Bannockburn, IL 60015-1586

              BBB Accredited Business

            • Stericycle, Inc.

              1525 Sterchi St Knoxville, TN 37921-5670

            • Stericycle, Inc.

              9188 Glenoaks Blvd Ste 300 Sun Valley, CA 91352-2611

            • Stericycle

              9407 Kilbride Ct Perry Hall, MD 21128-9337

            • Stericycle, Inc.

              1725 W Oak St Selma, NC 27576-3627

            Business ProfileStericycle, Inc.

            Hazardous Waste Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2355 Waukegan Rd

            Bannockburn, IL 60015-1586

            Visit Website
            (800) 643-0240

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.04/5

            Average of 124 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            229 complaints closed in last 3 years

            174 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2024

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Stericycle is a compliance company for healthcare organizations, patients, and commercial businesses of every size—serving customers in the U.S. and 12 countries worldwide. Our suite of services helps our clients properly dispose of potentially harmful medical waste, shred confidential information, and protect their patient and customer relationships. 

            Products & Services

            This company offers transport and disposal of medical waste.

            Business Details

            This is a multi-location business.

            Find a Location

            Stericycle, Inc. has 40 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Stericycle, Inc.

                2355 Waukegan Rd Bannockburn, IL 60015-1586

                BBB Accredited Business

              • Stericycle, Inc.

                1525 Sterchi St Knoxville, TN 37921-5670

              • Stericycle, Inc.

                9188 Glenoaks Blvd Ste 300 Sun Valley, CA 91352-2611

              • Stericycle

                9407 Kilbride Ct Perry Hall, MD 21128-9337

              • Stericycle, Inc.

                1725 W Oak St Selma, NC 27576-3627

              Headquarters
              2355 Waukegan Rd, Bannockburn, IL 60015-1586
              BBB File Opened:
              4/19/2001
              Years in Business:
              34
              Business Started:
              11/20/1990
              Business Incorporated:
              11/20/1990
              Accredited Since:
              5/14/2024
              Type of Entity:
              Corporation
              Number of Employees:
              310
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Cindy Miller, CEO
              • Richard T. Kogler, Executive Vice President
              • Frank Ten Brink, Executive Vice President
              • Charlie Alutto, President
              • Rhonda Toth, Exec Asst
              • Christie Rank, Customer Care Supervisor
              Contact Information

              Principal

              • Christie Rank, Customer Care Supervisor

              Customer Contact

              • Christie Rank, Customer Care Supervisor
              Additional Contact Information

              Fax Numbers

              • (866) 783-7432
                Primary Fax
              • (800) 567-0953
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              229 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Stericycle is a company that services physicians with discarding hazardous waste and shreding confidential documents. We had a 60 month contract with them since 2018. We have been trying endlessly to cancel the contract and they wont cancel it. We have called them numerous times and written to them multiple times. They keep billing us and sending the bills to the wrong place. The bills even ended up in collection ruining my credit. I want my services cancelled with them. That is all I want from this company and yet they wont cancel it. They have some insane policy about a supervisor being the only one who can cancel the contract. They say a supervisor will call you back within 10 days and one never does. Its been over 6 months of this. How is it possible that we keep getting charged month after month and they wont cancel the services and if I dont pay, its my credit that is getting ruined. I have never had this experience with any company EVER. HOW CAN THEY GET AWAY WITH THIS? This is outright fraud on this company's part!! Please help.
              Read More
              Read 228 More Complaints

              Customer Reviews

              124 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mason M

              11/11/2024

              I cancelled my service and continue to receive invoices for services not preformed. I even have a Ref# from when I cancelled the service. I have called customer service, and they refuse to pass my call to management (even though I believe I will be lied to). I have had 3 long phone calls over this, at this point I feel they should be billed for my time and returned invoices that I refuse to pay.

              Stericycle, Inc. Response

              11/12/2024

              Hi ***** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
              Read 123 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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