ComplaintsforRoyal Home Flooring

• Initial Complaint

  03/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They put a room divider between kitchen living room because too lazy to level floor. Cut counter round on angles instead of long straight lengths. Defective tiles on stair case. Shotty work. Before you spend any money on them. Come to my house or call me. Do not waste your money.

  

  Business response

  03/08/2024

  HI BBB, I spoke to the customer, and we are doing the repair on March 12th. We are replacing his quarter rounds without charging him. The customer agreed to take down the complaint after his repair was done. 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Royal Home Flooring to refinish my floors. Upon completion I notified them within 2 weeks of completion of the many issues I had with the refinishing. Finish was not correct, filler used was cracking and separating from the floor.I have attempted to get a solution from them and they notified me that since it is past the 30 day warranty for refinishing that they will not honor the repairs to my floor that they caused. The issues with the floor were communicated to the sales rep within the 30 day time frame and they have take The floors were completed on 2/2/24. I notified the sale rep **** by the 2/10/24 and emailed the issued to there refinishing manager ******** on 2/12/24. They were not responding to my requests and continually telling me that it was basically no there problem. On signing of the work with ********** negotiated a cost that was at my budget and they accepted that cost. When raising question about the many issues with the floor by 2/12/24 they blamed me for the issues and would not offer a appreciate solution. As of 2/16/24 they have informed me that since it is not past the ************************************************************************ to come out and refinish the floor again. my floors are, at this point, cracking and all the filler they used is falling out. Based on the work performed and they continued effort to blame me direct as well as postpone responses so to extend past the 30 days. I want my money back, I will accept 1/2 credit of the full amount so to get it repaired by another company. attached: Please zoom in on the picture to see the issued that is in at least a dozen locations on the floor. I can provide email for notification of issue dated 1/12/24 well within 30 days of completion

  

  Business response

  02/18/2024

  ***,
  We offer a lifetime warranty on our work, but when a customer calls us one month after we refinish his floors and says there are scratches on the hardwood, how would that be covered under the warranty? The picture you posted is deceiving to our customers; as you know, we did not install your hardwood floors, and the splitting you showed on the image you posted is due to a failure in maintaining the humidity level controlled inside your home, when the heat is running that will cause the hardwood to dry and start cracking and splitting. We always welcome honest reviews, but it wouldn't be an honest review to bash our reputation because you refused to take responsibility for damaging your hardwood when you wanted us to return and fix the damages for free. I will attach the image of the invoice you signed, which shows that we have provided the effect of failing to maintain the humidity level on the hardwood floors. 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had Royal Home Flooring install new floors in my entire home on December 5, 2023. We had some issues, but ultimately one of them was resolved in my favor. I'm still not totally happy with the floors, but I'll live with it. My issue is I have asked for the warranty information and cleaning instructions 3 times and haven't received it yet. On December 21, 2023, ******** informed me she had been out of the office the previous two days and should be in the office by Tuesday, December 26, 2023 and would get me the requested information. On January 8, ****, I still hadn't received the requested information so I sent a second request. On January 23, ****, I still haven't received the warrant information or cleaning instructions. Today is January 25, **** and I have not heard one word from Royal Home Flooring. I have asked three times and waited almost two months for this necessary information. I should have received it the day the floors were installed. They are not answering my emails and I have called 2x to try to speak to someone and they haven't answered the phone. I have attached the email string for proof of my statements.

  

  Business response

  01/27/2024

  Hi, I went ahead and contacted the client directly and emailed her the documents she requested. She responded and thanked me for her help. This is what I emailed the customer: 

  Hi *****, 
  First and foremost, I want to sincerely apologize on behalf of our team for the last two months' dearth of correspondence with you.  Below will be all the information for cleaning your Vinyl Flooring and Flooring Warranty 
  
  Lifetime Warranty Guide - 
  ************************************************************************************;

  
  HOW TO MAINTAIN VINYL FLOORING: 
  Use a doormat outside each entrance to your home to prevent dirt, sand, grit, and other substances such as oil, asphalt, and driveway sealer from being tracked onto your floor.
  Use non-staining mats on your floor.
  Luxury vinyl flooring can be affected by sunlight, so it's best to draw blinds during periods of sunlight.
  When moving furniture or appliances, use strips of wood or a hardboard runway to protect the floors.
  Sweep your floor regularly (at least once a week) to remove loose dirt.
  Prevent stains by wiping spills promptly.
  Don't use harsh chemicals.
  Don't Use steam.
  Don't Use a vacuum with a beater bar or brush.
  Always use a mop with a microfiber cloth (Spin Mop or Swiffer Mop are highly recommended) 
  How to Clean Vinyl Floors with Natural Methods
  Mix 1 cup of vinegar into 1 gallon of very warm water.
  Dip your wet mop into this mixture.
  Wring out the mop so it's damp, not soaking wet.
  Mop your floor.
  If you don't want your floors to smell like vinegar you can add a few drops of baby oil, essential oil, or even lemon juice to your DIY floors cleaner. Remember to not add too much though, or it will cause build up! 
  

   

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This nightmare started with this company almost a year ago. I decided to give my Son my Condo that I purchased before he was born and had always had plans on passing it down to him. I finally gave it to him once he turned 30 but told him he was in charge of *************** he agreed he initially wanted to have one of his friends lay the floors down saying it would be cheaper but I told him no a home is a big responsibility its a huge investment and we needed to go with someone more reputable so that we dont have problems down the line like this we called **** out they gave us a quote and than I told my son to call someone else to get a quote in which he found Royal Home Flooring, they came out the guy sold us a story how the floors was waterproof pet proof and child proof with a lifetime warranty they quoted us a much cheaper price so we went with them on the day of service they raised the price over $1,000 for floor leveling which they didnt mention up front and tried to do a charge back if we didnt agree to purchase adter that the floors looked nice so I decided to pay to get the flooring done in the bedrooms 2 months after the flooring started bubbling up the first guy told my son that it was due to improper installation second guy said water damage due to my son mopping and sent some bogus pamplet via email saying he isnt supposed to mop so he stopped but the unit is on the 3rd floor and they refused to fix it until my son wrote a review and they sent a email asking him to take it down which make me think they do that to all of their negative reviews on ****** so he complied removed his review and they fixed the flooring in the hallway now the flooring is doing the same thing throughout the entire unit again and now when my son call they refuse to honor their warranty because they say he have pets and they urinate on the floor which is completely un true he dont let them roam the house they are confined to one room but their website mention the floors are water proof and pet proof with life time warranty

  

  Business response

  02/01/2024

  Hi ******************,
   The flooring had a high moisture content, but we were able to get the manufacturer to replace the flooring for you; luckily, we were able to get the labor and the material covered for you, and the installation for your new flooring will be on February 12th, 
  Please make sure you follow the guidelines mentioned on our website on how to maintain your new flooring. 

  Thank You,

   ********** 

   

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/11/2023, all was going ok until the job was done and the installers had left. Me and my mother, the customer, had noticed that a headboard was broken. It had 2 spindles that were intact prior to the carpet installation. We brought this to the attention of the Royal Home Flooring. They sent the installers back and me and them conversed on the situation. At this time, I asked them why they hadn't told us that they had broken the headboard. One of them claimed that they had noticed that one of the spindles were previously broken. I told them that it had been broken previously, but it had also been repaired. He had taken a picture of the headboard showing that only one spindle was intact, the one that was never broken. It is my firmest belief that their picture was taken AFTER they had broken the other one as it showed the never before broken one gone. Me and my mom were then told that the matter would be forwarded to their claims department. We heard nothing from the claims department until the check had been cashed. That word was that they were siding with the installers. I will add that during the conversation with the installers, I asked them where were the spindles? At which time one of them produced both spindles that they had put in a drawer of a nightstand. I then asked them how they knew where the spindles were if they hadn't put them there in an effort to conceal their wrongdoing. This bedroom set is ********************************************************************************************** a matter that both parties are made whole.

  

  Business response

  01/12/2024

  We installed this customer's carpet on ********.  On ******* the customer called claiming the installers broke her bed spindles.  We immediately reached out to the crew which notified us that he sent pictures prior to disassembling the bed because the bed had prior damage  (see attachements).  Thiis is actually company policy, all installers are required to submit pictures prior to doing the installation if there are pre-existing damages so we can avoid scenarios like this one.  All of this was explained to the customer, and we also provided the pictures and explained to her these were taken before the installation started.

  As you can see in the pictures not only does the bed have damage on the spindles but on other parts you can see noticeable wear.  We cannot credit this customer or give any sort of compensation for a piece of furniture that was already damaged.

   

   

   

  Customer response

  01/12/2024

   
  Complaint: 21135106
  
  I am rejecting this response because:

  It has no merit as the company is submitting the photos that were taken by the customer and FORWARDED to *****, per her instructions, on the evening of the installation which is why she sent them back to the property.

  Furthermore, have the installers explain how they knew where the spindles were when asked for them. If they were previously broken and placed it the nightstand drawer, how did they know they were there.

  The pictures don't dictate any prior damage as the company stated as they were taken AFTER the install.
  
  Sincerely,
  
  ***********************

  

  Business response

  01/16/2024

  The photos were submitted by the installer.  The damage is clear in the pictures (see the top of the posts).  Unfortunately, the customer can claim the installers told her where the pieces where, but the prior damage is clear in the pictures.  We will not compensate the customer for a furniture piece that was already damaged.

  Customer response

  01/16/2024

   
  Complaint: 21135106
  
  I am rejecting this response because: The installer continues to lie about the pictures taken. My son took those pictures and submitted them to Royal Flooring on the evening of the install. To be as clear as possible, the installer did take one (1) picture. That picture showed one spindle missing, all of the other pictures were from my sons device. And to further my claims, if the spindles were broken prior to the installation, How and why did they know where they were? Their picture showed one spindle broken, if they didn't break them both, then how did both of them miraculously wind up in the same place?           
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2022, I paid Royal Home Flooring $3,500.00 to install vinyl plank flooring in my small kitchen. The Contract stated that the warranty was " lifetime". I was also told by the salesman that this vinyl was best for kitchen because it is waterproof against normal spills. Now just a year later, one board has split open and a few others are lifting up. After a few e-mails and phone calls to Royal, the two workmen who installed the flooring came out to examine the floor. I was told that the floor appeared to have water damage and was not repairable. The entire floor would have to be replaced. (There have been no water on the floor other than normal cleaning which should not damage (waterproof" vinyl.) They did not know what to tell me about the warranty. I called the company to find out what could be done about the floor under my "lifetime" warranty and was told the warranty did not apply to "on site related damage". Royal offered me a discounted price between $2,500.00 - $3,000.00, to install new flooring in the kitchen. I have rejected this offer. I had a floor repair company serviceman come out who told me that waterproof vinyl should not come apart or lift up as this has if properly installed. Also, only a small portion of the *********** replacement.Though not an official part of this complaint, I will add that I had Royal install similar vinyl planks with new underflooring in my dining and living rooms for an additional $8,500.00 in December of 2022. A few planks in these rooms have slightly lifted up. This issue has not yet been addressed because of the issue with the kitchen. It is unreasonable for flooring that was installed less than a year ago to be in this condidion for no obvious cause and have warranty denied. I have not had the kitchen floor repaired yet, but I want Royal to reimburse the cost since they refused to honor the warranty.Sincerely, ***************************

  

  Business response

  11/22/2023

  ******************************* was installed on 11-29-2022, her kitchen floor was replaced.  She complained on 9-23-23 that her planks were lifting, we sent ************** and found extensive water damage and overall, her floor is in very bad shape with scratches all over the floor.  This type of damage is not covered under the warranty, and this is clearly stated on her warranty paperwork and our contract.  Not one manufacturer is going to cover water damage or neglect under any warranty.  **************** was offered the replacement of her kitchen at a very aggressive pricing, but she declined.  She was also informed she could hire a 3rd party certified inspector and we would abide by their findings, but she also declined.  I have attached pictures of her damaged floor.

  Customer response

  11/22/2023

   
  Complaint: 20897618
  
  I am rejecting this response because:
  There is no "extensive water damage" to my floor. The only water applied to the floor.is from routine cleaning. I clearly explained this to the technicians.  As noted in Royals response, the floor is less than a year old and I certainly should not have to pay extra money to repair it, or pay for another appraisal.   The extensive damage is to the one board shown in the picture submitted by Royal.  The scratch shown is in the dining room  where a cabinet was moved across the floor.  This has nothing to do with the seperated plank in the kitchen.  If there was extensive water damage to the kitchen, many more planks would be seperating.  Also, the flooring was supposed to be waterproof so it shoud not be affected by normal activities.  It was also noted by the technicians that the planks in the dining and living rooms were slightly lifted in the high traffic areas only.  Why???

  The floor that was replaced by Royal was a laminate that was 11 years old.  It was still like new when  a water pipe broke in the kitchen necessitating complete replacement of the floor.   It is unreasonable that  a floor less than a year old would have one plank come apart for no cause.

  I did not receive a written contract from Royal.  It was probably sent online as most are today and I neglected to print it.  I do not accept the opinion of Royal that the flooring issue was caused by  any action on my part.

  ***************************

  

  Business response

  11/22/2023

  **************** signed the contract on 11-28-2022 (see attachment), on the contract under "Important documents for long lasting floors", it describes how to take care of the floors.  ************************** floors look like they were neglected and not taken care of and the water damage that it sustained it's very visible, on many planks one can see the moisture filled bubbles beneath the floor and in some spots the floor is discolored and buckled.  Again, the consumer was advised she could hire a 3rd party inspector, but she declined.

  Customer response

  11/27/2023

   
  Complaint: 20897618
  
  I am rejecting this response because:   The floor does not have "extensive water damage" nor is the floor " in very bad shape with scratches all over it."  There is only the one board that has seperated without cause.  The only water that has been on the floor is from normal kitchen activity. There is a small scratch in the dining room where furniture was moved.  This has nothing to do with the kitchen.  As previously stated, I should not have to pay to replace a floor that is  not yet a year old when there has been no damage other than normal kitchen activity.   The remainder of the floor is in good shape and does not need replacement.  Also, the technician did observe that a few planks in the dining and living rooms are slightly lifted  in the traffic areas.  Why is this????   Prior to the installment by Royal, I had laminate which was 12  years old and still like new.  It had to be replaced because a water pipe broke in the kitchen and the entire floor was ruined.  If something unusual had happened to my kitchen floor as claimed by Royal, I would have more than a plank seperating. I cannot say why the plank seperated but it is certainly unreasonable that this would happen to a quality floor less than a year old.
  
  ***************************

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** at Riyal Home Flooring texted me about my appointment and also talked about my appointments with other companies. There is no way he should know that. When asked how he knew he would not tell me. Did he hack me? The other companies? This is very scary

  

  Business response

  11/10/2023

  We do not have access to other companies' appointments or customers.  We will fully investigate this matter and will contact the customer directly after we are done with the investigation. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract to have my floors done on July 13th 2023, The first room was done fine ,my problem started with the kitchen floor which was scheduled to be done on August 19th and the workers showed up to do a cover up and I paid for a tear up and new flooring so they couldn't do it so I had to reschedule for August 25th,the job was done and they stated to leave blue tape on for 3 days when I pulled up the tape I noticed spaces and chipped places and also the floor has bubbles, after calling to complain I was told someone would come to inspect, the first date was for September 11th and no one came, I call again and was given the date of September 16th after wasting my day no one came, I called again and was told that the truck broke down but no one called me, I'm paying ******** for this job ??, I've spoken ***** and ********, Someone need to fix this or return my money

  

  Business response

  09/18/2023

  We have scheduled the customer for a service tomorrow **** first thing in the morning.  We spoke to the customer and she has agreed to this date and time.

  Customer response

  01/10/2024

   
  Complaint: 20619712
  
  I am rejecting this response because: I wanted flooring done in my home so I found Royal online.  I called Royal and made an appointment. In June 2023 they came out.  I went over the desired work with the representative.  Total amount of work was to be $5,000.  I made a deposit of $1500 on a credit card.  The rest of the $3500 was going to be financed through ***** Fargo.  Royal came and did laminate flooring in the kitchen and 1 bedroom. The work is completed. Although there were some imperfections, they came out to fix it. So by September all the work was done. I received a copy of the contract. They emailed it to me. I received a bill from ***** Fargo dated 8/27/23 from ***** Fargo and it stated that I owed $3500 as expected.  Then ***** Fargo sent me another bill later in September 2023 noting that I owe $7200. I called ***** Fargo to dispute the bill. ***** Fargo told me that I have 2 bills, one for $3700 and one bill for $3500.  ***** Fargo would not tell me anything else, except to call Royal Flooring.  I called Royal and they told me I owe $8200. I only agreed to one contract for $5000. Royal Flooring sold the product and did the work for me *********************. I only signed one contract. upon complaining to Royal about the larger amount owed, they sent me a copy of a contract that is not signed by me, nor have I ever seen a contract for $7200. I would have never agreed to this amount. I want Royal to honor the original contract I signed for the work they did for $5000. I am disputing this second unknown contract/document nothing that I owe $7200. I agreed to a $5000 contract, and made a $1500 deposit. Therefore, I do not owe Royal $7200. I owe $3500 according to the contract.

  Claim number  ********, I'm being charged the wrong amount I only signed one contract, the contract where ******** is owe is the only contract I agree to 

  
  
  Sincerely,
  
  *********************

  

  Business response

  01/22/2024

  We explained to ************** several times that in our system we split her order in two, one for the refinishing service and one for the hard surface service.  Her total contract never changed, it has always been a total of $8700, see attachment.

  Customer response

  01/22/2024

   
  Complaint: 20619712
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $9,750.00 for flooring for my entire rental property in December of 2020. This was supposed to be under lifetime warranty. The flooring is splitting in different areas in the kitchen, and Hallway They sent out 2 Inspectors with some type of meter reading device stating that it's our fault from using the wrong cleaning products and will not honor the warranty. The first inspector came with a glue gun and was willing to fix the pieces, at which time we told him we want it done the correct way. SInce they were not going to honor the warranty, I asked if Inspector could come back out and try to fix it at which time THE SAME INSPECTOR said that's it's not possible to fix without replacing the entire flooring. I find it odd that the first inspector did not bring the meter out until we were asking for the flooring to be replaced the correct way. If there is moisture it's not the cause as its the effect from being open.2nd Inspector told us "This isn't my problem" and rushed out of there while I was still trying to talk to him. This place needs to stand by their product and warranty. Totally unprofessional and unethical to treat customers like this.

  

  Business response

  08/10/2023

  Hi,

   We installed luxury vinyl plank for you in December 2020; the vinyl flooring invoice total was about $4900. On May 2023, we received a call from you stating that after your tenants left the property, you noticed some damage to your vinyl plank flooring. We acted immediately and sent our inspector to investigate the issues to find out the moisture level on your floors was too high, and the moisture reading was about 15 and even higher in some areas. When we called you with our findings, you were unhappy, so we sent another inspector to ensure everything was fine with the flooring and the installation; the second inspector concluded that you have a high moisture level which again was about 15. Generally, 12% moisture or above is too wet, which voids all warranties; the average moisture level usually ranges between 6 and 7. See attached images.

  Customer response

  08/11/2023

   
  Complaint: 20447083
  
  I am rejecting this response because their website states waterproof warranty. I spent $9,750.00 not what the business stated the price was. Please see attached proof of my statements. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/15/2023

  The vinyl plank is 100% waterproof. But the subfloor, which is plywood is not waterproof. When a moisture reader reads to over 15%, the water has been sitting on the subfloor for days, causing the locking system to fail. it is 100% her tenant's responsibility and an on-site-related issue.  
  
  

  Customer response

  08/21/2023

   
  Complaint: 20447083
  
  I am rejecting this response because: On their website it clearly states WATER PROOF. This is the same vinly plank that I had purchased.  Also, when considering to replace at my expenses I asked upon installation to explain to me about the water meter and for I could record what the number is after installation. This would be to ensure this wouldn't happen a second time, to no avail. One inspector claims its the products that were used, the other one said water even though one of the cracks are far away from the kitchen. Then MR *** emailed me asking me to take down my reviews see attached. After I took them down, they then wanted me to pull this complaint at which time I said Absolutely not! I'm in the transaction of putting this on the scam alert of BBB as well. Their unwillingness to clarify their water meter and their lies need to be known by the public.    
  
  Sincerely,
  
  ***************************

  

  Business response

  08/31/2023

  Royal Home Flooring sent an inspector on 7-15-23 to check the flooring issues the customer reported, the inspection report stated there was water damage of some sort on the floor.  The customer did not believe the report was accurate so Royal Home sent another inspector on **** which determined the floor was damaged by water/moisture.  The water is practically coming out of the seams, the moisture readings in the affected areas is as high as 20%.  The floor is waterproof but not flood proof meaning if water is left standing for an extended period of time damages can set in.  We suspect the tenant was cleaning the floor with a mop and lots of water.

  Customer response

  08/31/2023

   
  Complaint: 20447083
  
  I am rejecting this response because: on numerous occasions I have asked the inspectors to explain the meter., to no avail. NO WHERE on their warranty does it say SUBFLOORS are not included! They put the subfloors in hence this should be covered as well, 
  
  Sincerely,
  
  ***************************

  

  Business response

  09/11/2023

  On 12-21-20 Royal Home Floring installed vinyl plank flooring at ******************** home, *****************************************************  Subfloor was not part of the order and was never installed therefore we do not understand what she means by subfloor should be part of the warranty.  The moisture meter and issue were explained in detail to Ms. and ******************** both on both occasions.  

  Customer response

  09/11/2023

   
  Complaint: 20447083
  
  I am rejecting this response because: that invoice was just typed up. That's not the same one i have, therefore. At this point. I would like to document my experience on the BBB website regarding all this deception. Please and thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We hired Royal Home Flooring to replace our kitchen floor in June. Their estimate for the service was around $9000. When the installation contractors came, they started to tear up the old floor and told us it would be 50% more to complete the installation. Since the installation had already started, we felt like we had no choice but to say yes. The installation team did not remediate the dust from the removal of the Duroc (sp?) and left a layer of dust across the entire house, not just in the kitchen (pictures attached). We asked for a credit for the mess and we were turned down. Further, we feel like the estimate was not given in good faith. Either the salesperson was wholly unfamiliar with what was needed to be done in our house or it was a bait and switch. Either way we feel like we were lied to. When we asked for a credit for this, we were given a credit of approximately $400. We do not feel this is sufficient to show they made the estimate in good faith. We are asking for an additional credit of $1000 and were turned down by the company. We can supply emails with this correspondence.

  

  Business response

  07/19/2023

  Hi,
   In regard to our customer statement when he said that we asked for additional money at the day of the installation and their estimate was not given in good faith, we always include our policy in regard to any unseen site conditions, see attached image (Unseen site conditions) where our customer saw it and accept it, unfortunately when we deal with flooring installation, we always come up with unseen site conditions, that is why we always keep our customers informed and that is why we included it in our flooring invoice. See attached image one and two to show you that we had to pull up many existing flooring layers to make sure that we follow the manufacturer's installation guidelines. We would never lie or take advantage of our customers that is why everything is mentioned in our flooring invoice.
  We have received emails from our respected customer demanding us to refund $1000, or they would go and bash our reputation online, we tried to explain to them that we have not done anything wrong, and there was a section in our flooring invoice where mentions about the mess that the flooring installation and pull up might cause and we did include a 3-minute video link in order for them to be aware that deep cleaning would be needed after the installation is completed, see attached (pre-installation checklist).
  Finally, we apologize for any inconvenience that we may have caused to our customer, but again all the terms were mentioned in our flooring contract in deep details.
  Thank You,
   *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩