Business ProfileforRoyal Home Flooring

This is the most unprofessional company in the city of *******. The work is deplorable. The lifetime warranty is a fabrication that they do not honor. The nightmare began on day one when I was unable to communicate with the installers because of a language barrier. They used the wrong color stain. Then proceeded to go over that stain with different color. The stain was supposed to match my existing trim and doors. They do not.They recklessly dripped stain from the can throughout the house then sealed over it so now I have polka dots all over my floor. They sealed the floors twice; not allowing the 1st pass to cure before applying the 2nd. The floors scratch easily now from not curing properly..It took 4 months to get a response after an email and numerous phone calls. They sent out an "inspector." The "inspector" that came was the same employee who destroyed my floors. I find it a conflict of interest that they would send the employee who destroyed my floors in the first place. Obviously, he's not going to find a problem because he was the one that performed the terrible work. He implied that "an animal" made these stains. There has never been any animal on the floor. This is a company that not does care about the quality of their work. The installers wore no masks or face coverings to protect them from harmful chemicals. This company does not value the health or safety of their employees. From further research, I have also found that this company responds to every negative review blaming the customer. In no response, do they apologize, take action to fix the problem or try and make the customer feel whole.