Business ProfileforRobert Bosch LLC

Dear Bosch Team,My name is **** C. ******, and I am writing to express my deep disappointment with your company and the product I purchased. I ordered my first Bosch dishwasher during the ***** period, and unfortunately, it has been a frustrating experience ever since.Just as my warranty was about to expire, I contacted Bosch multiple times due to a serious issue: my dishwasher was falling apart. The entire black bottom section came loose, causing damage that required me to call in a tile company to clean my floor. Despite my efforts to resolve this during the warranty period, I received no ****************, I called again to follow up and discovered my previous complaint had gone to the wrong division. While I spoke with a representative who is now scheduling a visit to diagnose the problem, this does not address the main issue: I believe my dishwasher should be repaired at no charge under the warranty.About a year ago, I was told the unit was no longer under warranty unless I purchased an extended one, which I did. However, I was recently informed that the issue fell under the original warranty period, so it could not be addressed under the extended warranty. Additionally, I was told I would be charged for each service call, even though the dishwasher was under warranty at the time of my original complaint.I am currently in the process of building a new home, and if this is how Bosch treats its customers, I have serious reservations about purchasing any more of your products or services.I strongly believe my dishwasher should be replaced, and my warranty should be honored.The details of my dishwasher are as follows:Brand: Bosch Model Number: SHP88PZ55N Warranty Effective Date: 05/24/2024 Warranty Expiration Date: 05/23/2025 You can reach me at **************. Please state your name and company when calling, as I screen all calls.I look forward to a prompt resolution.Warm regards,**** C. ****** Serial Entrepreneur *************