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          Universal Windows Direct of Chicago has 1 locations, listed below.

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            Business ProfileUniversal Windows Direct of Chicago

            Windows
            BBB accredited business

            Contact Information

            1007 Commerce Ct

            Buffalo Grove, IL 60089-2362

            Visit Website
            (773) 475-0200

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            10:00 AM - 3:00 PM
            11:00 AM - 5:00 PM

            Customer Reviews

            2.85/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/5/2020

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Universal Windows Direct of Chicago is a home exterior contractor. Services include siding, replacement windows and replacement doors. 

            Business Details

            Location of This Business
            1007 Commerce Ct, Buffalo Grove, IL 60089-2362
            BBB File Opened:
            4/7/2020
            Years in Business:
            4
            Business Started:
            12/7/2019
            Business Started Locally:
            12/7/2019
            Business Incorporated:
            12/7/2019
            Accredited Since:
            6/5/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            7
            Alternate Business Name
            • UWD of Chicago, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            10:00 AM - 3:00 PM
            Su:
            11:00 AM - 5:00 PM
            Business Management
            • Mr. Michael Strmac, President/Co-Founder
            • Ms. Bridget McQuaide, Customer Service Manager
            Contact Information

            Principal

            • Mr. Michael Strmac, President/Co-Founder

            Customer Contact

            • Ms. Bridget McQuaide, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been under contract with universal since April 8th. I'm supposed to have gutters and gutter covers installed. I made a ******* down payment. For some reason I can't get an appt for the work. Have called many times and someone is going to get back to me. Only 1 time did I get a response and he told me he find out what was going on. I believe he was over that ***** It's a week now and I still know nothing. I need for them to either do the work they were contracted for or my money back.
            Read More
            Read 14 More Complaints

            Customer Reviews

            20 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shelby G

            05/15/2024

            Universal Windows has been harassing us with phone calls for over a week now. We get about ***** voicemails a day after blocking their number, asking them to remove our number from their call list on 6 different occasions and already had our repair fixed with another company a week ago. We have over 50 voicemails saved from 50 different employees leaving the same message word for word. BEWARE OF THIS ****/SPAM POOR BUSINESS!

            Universal Windows Direct of Chicago Response

            05/28/2024

            Hello, ******. We apologize for any unwanted calls you have received from us. We wish you the best of luck with your home improvement project. Thank you for making us aware of your experience as it provides us with an opportunity to improve what we do.
            Read 19 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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