Business ProfileforThe SI Financial Experts on Demand

On September 29, 2024, I dialed what I thought was *****-*******, regarding missing items from my delivery order. The person that answered the phone had a strong foreign accent and asked me how could he help me, or something along those lines. I told him that I was told by my local ******* to call regarding my missing items. He proceeded to ask for my name, order number, debit card number, expiration date, cvv, address, phone number, and if I lived in a house. I keep saying wait a minute, what does all of this information have to do with my missing items, the *** kept saying ma'am I need this information in order to help you. I kept asking is this *******? I said why did you need all of that information, you have never asked this before. He never once told me that he was not a *** for *******. He told me that he had to transfer me to another department, so they could resolve the issue. While I was waiting to be transferred, I called 1800walmart from another phone and actually got ******* that time. I still had these scammers on my other phone. When the other department came on the line, I told the man on the line to delete my information. I told him that I have asked several times if this was ******* and never got a response, he just proceeded to say, ma'am I have your reference number. I began yelling and cursed at him, because he was totally dismissing everything I asking. He said ma'am we are on a recorded line, and we can't have that language. I said, great since we are on a recorded line, it should have recorded ** asking you numerous times if this was *******, and telling you to delete all of my information from your system. He hung up on me. I immediately called my bank and ***orted the fraud. I canceled my debit card, and removed all funds from my account. I later checked my account and realized they had already deducted $4.95 from my account before I had removed my funds from my account. I called my bank back and filed a claim to dispute charge.