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          Roto Rooter of Central Illinois has 1 locations, listed below.

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            Business ProfileRoto Rooter of Central Illinois

            Sewer Cleaning

            Contact Information

            11 COTTONWOOD DR

            CHATHAM, IL 62629

            Visit Website
            (217) 546-1300

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offer light plumbing and drain line services. Their service area includes: Springfield, Decatur, Jacksonville, and surrounding towns.

            Business Details

            Location of This Business
            11 COTTONWOOD DR, CHATHAM, IL 62629
            BBB File Opened:
            3/13/2001
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Started Locally:
            1/1/1960
            Type of Entity:
            Corporation
            Alternate Business Name
            • Roto Rooter of Springfield, IL
            • Roto-rooter Plumbing & Drain
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Tiffany Ray
            Contact Information

            Principal

            • Ms. Tiffany Ray

            Customer Contact

            • Ms. Tiffany Ray
            Additional Contact Information

            Fax Numbers

            • (217) 483-2540
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I think they broke my outside faucet and it's been leaking water in my basement it been like that for at least 1 month maybe 2 but I can't get them to come out and look they never showed up to fix the problem.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christine F

            08/07/2023

            Roto Rooter came to find a clog in our sewer pipe which our regular plumber could not due to not have a camera to find the blockage and suggested we get someone with a camera to ascertain where said blockage was. Roto Rooter came to our house promptly and assessed the problem and found the blockage. They were able to fix the problem with a PVC pipe running from the sewer connection to the point of blockage. BUT before that,they said that to fix the cracks in our current pipe leading to the house would be over $29,000 and that they would have to tear off our deck in order to lay new pipe. We are assuming that they have pictures of the damage that they say needs repairing. After paying over $7,500 to have the one pipe laid, we were hesitant about proceeding any further until seeing the actual pictures of the damage. To this date we have not seen any evidence of their assessment and I have contacted them for same. No response. The men who came out the first day were very courteous and did get the root clog out. The next person who did the work or maybe the first men's manager assessed the situation and gave us the $29,000 figure to fix what we never saw.

            Roto Rooter of Central Illinois Response

            08/19/2023

            Thank you for your feedback, it is important for us as a company to have useful feedback such as this. We do apologize for the lack of communication in this instance and have identified where the deficiency came from and have subsequently addressed and resolved that situation. Our local operations manager who began his tenure there the week of this incident did attempt to reach out and put the situation in context for you as well as provide the requested video and picture evidence of the compromise in your line that you were requesting. Unfortunately, that conversation was disconnected prematurely and further attempts to reach you have been futile. We would have appreciated the opportunity to rectify the situation for you as well as would have sought to incentivize you further to utilize Roto Rooter to help rectify your situation due to the misstep in communication on our behalf. In any event, we wish you well and hope that you are able to get the situation corrected, if we can be of any assistance moving forward please feel free to reach out to the local operations manager and he would be happy to assist you with any further concerns. Respectfully, Roto Rooter (John H******

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

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