Business ProfileforHornblower Cruises and Events

I reserved a cruise in Feb. for my 30th birthday party in Oct. in which I was misled by information by the case manager. I spent over $5000 on a cruise for my 30th Birthday. The invoice said one time but the case manager and I discussed another time for the boat departure. The day of my reservation, my entire party missed the boat because we were under the impression that the boat was leaving at the time that the case manager and I had discussed. The day prior an email was sent by someone other than my case manager so I did not pay any attention to that email. I never received a phone call besides 7 minutes before the boat was departing. I called my case manager on the next business day and talked to her about what had happened and she said she would call me back with some solutions and never called me back. I did not even want my money back, I just wanted to see if I could get a new date. I spoke with someone else from her office to see if there was something she could do but of course my case manager was the only one who could help accommodate me because shes the only one with access to my reservation. I still havent received an email, phone call or nothing from this lady. Her customer service and communication skills is horrible. Every number I call, leads me to her. There is no way I could get in contact with anyone, directly, that is over top of her. I feel like I should have been treated as a priority. Especially after all of that money I spent for this event. I have been being ignored by my case manager for 3 days now. I have over 50 people who has each put $50 towards this event, that is asking me what is going on and I have no answers for them. This is by far the worse birthday ever! I will never book another event with City Cruises again.

Thank you for your message. I understand our **************** team has been in contact with you regarding a future booking prior to and after this message. Please continue to communicate with the Sales team on rebooking your cruise with the rebooking guidelines that were offered. Thank you,