Business ProfileforVivid Seats LLC

- On 10/15/24, I used the Vivid Seats mobile app and I paid $527.24 for two tickets to the 8.00pm **************** Kooza in ******************. They sent me an order confirmation - On 10/16/24, they sent me another email asking me to take action and retrieve my ticket from another app AXS so that I can get a ** code. I followed the process which I had done once before with success and I did NOT get a ** code for my ticket.- I went to the show on 10/23/24 hoping that even though I couldn't get the ** code, because the tickets were properly procured it would be in the system at the venue. - The cirque du soliel venue were not able to confirm my ticket and I spent 1hr in the cold waiting for a resolution including calling the Vivid seats support line and chat line - They apologized profusely and promised to resolve the matter by refunding me my ticket as i did not consume the experience I paid for.- I had spent an additional $220 on an **** ride getting me and my date to the venue and more returning home disappointed.- On 11/1/2024 - Vivid seats now tells me they have done an internal investigation and that from their system the tickets were transferred and so they will not be refunding me.- They treated me so poorly like, it wasn't bad enough that they ruined my evening but they expect me to just buzz-off like some annoying fly...... they stole from me.- I WANT MY REFUND ****** what world is it okay for the consumer to bear the financial risk of a faulty app or software of a service provider? This is NOT acceptable and the masses need to be warned. On Ticketmaster for example, this would never happen and they would go through lengths to ensure the customer was sorted. I will never use ********************** again and will never refer them. I have suffered too much and I need my refund - period.***** ******. Order#********